Ridge Hendrix
Ashville,PA
Summary
Dynamic Restaurant Supervisor at PIE.ZAA with a proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in staff training and conflict resolution, I successfully implemented new service protocols, resulting in improved guest experiences and operational efficiency. Committed to fostering a positive work environment while minimizing waste.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
PIE.ZAA
Asheville, NC
10.2025 - Current
- Supervised daily restaurant operations, ensuring adherence to health and safety standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Coordinated team schedules, enhancing workflow efficiency during peak hours.
- Resolved guest complaints promptly, fostering a positive dining experience.
- Worked Mainly with Pizza, wich were 28 inches in size
- Within Pie.zaa, You must handle Dishwashing, Prep, Expo, and Making pizzas on the line (even as a base employee with no promotions)
- Promoted to shift supervisor Within the first two months of employment.
- Implemented new service protocols, improving customer satisfaction ratings.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
Tutor
OpenDoorsAsheville
Asheville, NC
10.2022 - 01.2024
- Developed personalized lesson plans to meet individual student needs.
- Monitored student progress and provided constructive feedback on assignments.
- Facilitated engaging tutoring sessions to improve subject comprehension.
- Collaborated with parents to discuss student development and learning strategies.
- Implemented various teaching techniques to enhance student engagement and retention.
- Adapted instructional materials based on diverse learning styles and abilities.
- Assisted in organizing educational workshops for skill enhancement and community outreach.
- Maintained accurate records of student performance and attendance for reporting purposes.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Summer Camp Counselor
Odyssey School
Asheville, NC
06.2023 - 08.2023
- Supervised daily activities and ensured safety of campers in diverse outdoor environments.
- Facilitated engaging educational and recreational programs tailored to various age groups.
- Implemented conflict resolution strategies to promote teamwork and positive interactions among campers.
- Assisted in planning and organizing special events, enhancing camper participation and enjoyment.
- Provided guidance and support for campers, fostering personal growth and confidence development.
- Maintained clear communication with parents regarding camper progress and daily activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported and acted as helpful scaffolding for campers to create music and songwriting. Teaching students about lyrical content and developing skills within music making.
Education
High School Diploma -
Franklin School Of Innovation
Asheville, NC06-2025
Skills
Customer service
Team coordination
Hospitality
Staff training
Team management
Staff supervision
Task delegation
Conflict resolution
Employee motivation
Waste reduction
Timeline
Restaurant Supervisor
PIE.ZAA
10.2025 - Current
Summer Camp Counselor
Odyssey School
06.2023 - 08.2023
Tutor
OpenDoorsAsheville
10.2022 - 01.2024
High School Diploma -
Franklin School Of Innovation