Ridge Lacassin
Kenner,LA
Summary
Proven track record of enhancing client satisfaction and retention at Nicoll's Limousine & Shuttle Service through exceptional communication and professional appearance. Skilled in safe driving and conflict resolution, adept at fostering strong working relationships. Demonstrated ability to improve operational efficiency by developing innovative solutions, underscoring a commitment to excellence and reliability.
Overview
15
15
years of professional experience
Work History
Business Owner
R.J.'s Mobile Auto Detailing
02.2009 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Professional Chauffeur
Nicoll's Limousine & Shuttle Service
02.2024 - Current
- Contributed positively to team morale by consistently displaying professionalism under pressure.
- Assisted passengers with luggage to provide seamless door-to-door service.
- Increased repeat business by developing strong relationships with clients through excellent communication skills.
- Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
Personal Protection (Security)
Warner Brothers Entertainment-(Louisiana & Texas)
02.2022 - 02.2024
- Conducted regular training sessions for team members, enhancing their skills and knowledge in defensive tactics and threat mitigation techniques.
- Assisted clients in maintaining work-life balance through careful scheduling of appointments, meetings, and leisure activities within constraints of their security requirements.
- Collaborated with local law enforcement agencies, sharing vital information to maintain situational awareness and avoid possible security breaches.
- Provided first aid and medical support when needed, utilizing knowledge of emergency response procedures to handle incidents effectively.
First Mate
Triple S Marine
11.2018 - 01.2022
- Navigated vessels by electronic and other means
- Operated radiotelephone and other equipment
- Assisted Master during special or sea anchor detail.
- Used online catalogs and local merchants to order parts and materials for vessel.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Coordinated with Captain and interior team to develop daily guest activity objectives and weekly itineraries.
Superintendent (Warehouse)
Sasol Chemical Corportation
02.2015 - 02.2018
- Managed approximately 50 employees
- Insured all employees completed their assigned tasks efficiently and safely
- Reviewed design specifications critically for accuracy, identifying potential issues before a situation escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Developed and maintained new software for inventory management.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
Emergency Medical Technician
Westlake Fire Dept
05.2009 - 10.2014
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Education
Welding Certification - Welding
Suela Technical College
Lake Charles, LA06.2018
Certifications - Welding, Electrical. Heavy Equipment, Pipefitting
ABC Trade
Westlake, LA05.2015
High School Diploma -
Westlake High School
Westlake, LA05.2012
Skills
- Adaptable nature
- Conflict resolution skill
- Schedule Management
- Teamwork and Collaboration
- Customer Service
- Time Management
- Effective communication skill
- Strong Working Relationships
- Relationship Building
Timeline
Professional Chauffeur
Nicoll's Limousine & Shuttle Service
02.2024 - Current
Personal Protection (Security)
Warner Brothers Entertainment-(Louisiana & Texas)
02.2022 - 02.2024
First Mate
Triple S Marine
11.2018 - 01.2022
Superintendent (Warehouse)
Sasol Chemical Corportation
02.2015 - 02.2018
Emergency Medical Technician
Westlake Fire Dept
05.2009 - 10.2014
Business Owner
R.J.'s Mobile Auto Detailing
02.2009 - Current
Welding Certification - Welding
Suela Technical College
Certifications - Welding, Electrical. Heavy Equipment, Pipefitting
ABC Trade
High School Diploma -
Westlake High School
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