RIDHMILA TABASSUM ISLAM
The Bronx,New York
Overview
7
7
years of professional experience
Work History
Sales Associate
Staples
Manhattan, New York
12.2023 - 04.2024
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions and offered product advice.
Private Home Tutor
Home Tutors
The Bronx, NY
06.2021 - 11.2023
- Designed comfortable tutoring environment conducive to learning. Provided instruction in math, reading, writing, science, social studies and other subjects as needed.
- Adapted teaching methods according to each student's abilities or interests.
- Asked key questions prompting specific student responses to assess tutoring session progress.
Voluntary Worker
Elderly Home
The Bronx, NY
03.2020 - 06.2023
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Helped with prep, set up, and breakdown of community and public events.
- Resolved complaints or issues using strong customer service and engagement skills.
- Greeted guests and offered assistance in finding specific departments or personnel.
Cashier
Al Aqsa supermarket
The Bronx, NY
02.2019 - 01.2020
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Call Center Representative
Call Centre
Bangladesh, Dhaka
01.2017 - 06.2018
- Consulted with customers to resolve service and billing issues.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Student Association
Bangladesh Student Association of Queens College
Queens, NY
Education
Bachelor of Science - Computer Science
Queens College of The City University of New York
Flushing, NY06.2024
Skills
- Student Evaluation
- Customer Service
- Returns Processing
- Time Management Skills
- Technical support
- Microsoft Windows and Office
- Microsoft PowerPoint, Docs, and Excel
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Native/ Bilingual
Affiliations
- National Honors Society
- Bangladesh Student Association of Queens College (BSA)
- Volunteer at Breast Cancer Walk
- BAITUL AMD. MOSQUE New York, NY
Volunteer
Timeline
Sales Associate
Staples
12.2023 - 04.2024
Private Home Tutor
Home Tutors
06.2021 - 11.2023
Voluntary Worker
Elderly Home
03.2020 - 06.2023
Cashier
Al Aqsa supermarket
02.2019 - 01.2020
Call Center Representative
Call Centre
01.2017 - 06.2018
Student Association
Bangladesh Student Association of Queens College
Bachelor of Science - Computer Science
Queens College of The City University of New York
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