Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ridwan Abdi

Columbus,OH

Summary

Proven leader in high-stakes environments, demonstrated at Securitas Security Services by enhancing facility safety and streamlining emergency responses. Skilled in critical thinking and problem-solving, I excel in roles requiring decisive action and team coordination. Achieved significant improvements in operational efficiency and customer satisfaction, underscoring a commitment to excellence and continuous learning.

Overview

2
2
years of professional experience

Work History

Ramp Agent

Airport Terminal Services Inc
04.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

Security Officer

Securitas Security Services
10.2023 - 02.2024

An AWS Physical Security Officer is responsible for ensuring the safety and security of Amazon Web Services' facilities, assets, and personnel. This role typically involves:


1. Risk Assessment: Evaluating potential security threats and vulnerabilities to AWS data centers and corporate offices.


2. Access Control: Implementing and managing access control systems to restrict entry to authorized personnel only.


3. Emergency Response: Developing and overseeing emergency response plans, including evacuation procedures and crisis management.


4. Surveillance: Monitoring security systems, including CCTV and alarm systems, to detect and respond to incidents.


5. Compliance: Ensuring that all security measures comply with relevant laws, regulations, and company policies.


6. Training and Awareness: Conducting training sessions for employees on security protocols and best practices.


7. Collaboration: Working closely with local law enforcement and emergency services to enhance security measures.


8. Incident Management: Responding to and investigating security incidents, documenting findings, and implementing corrective actions.


This role is crucial for maintaining a secure environment for AWS operations and supporting the overall security strategy of the organization.

Security Officer

Allied Universal Security Services
04.2023 - 10.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.

Sales Representative Intern

Verizon
09.2022 - 03.2023

• In a my role as a Verizon sales representative, I focus on building and sustaining client relationships to ensure exceptional customer satisfaction by consistently surpassing expectations. This entails conducting thorough market research to identify potential customers and understand their specific needs, enabling the development of precise and effective outreach strategies. I analyze customer feedback to drive enhancements in products and services, ultimately elevating the overall customer experience. Additionally, I regularly follow up with prospects, employing strategic communication to facilitate prompt deal closures and sustain a strong sales pipeline.

Education

Associate Degree - Software Developer

Columbus State Community College
Columbus,OH

High School Degree -

Northland High School
Columbus Ohio
06.2022

Skills

  • Problem-Solving
  • Loading and unloading
  • Ramp service
  • Aircraft Marshalling
  • Customer Service
  • Team Leadership

Timeline

Ramp Agent

Airport Terminal Services Inc
04.2024 - Current

Security Officer

Securitas Security Services
10.2023 - 02.2024

Security Officer

Allied Universal Security Services
04.2023 - 10.2023

Sales Representative Intern

Verizon
09.2022 - 03.2023

Associate Degree - Software Developer

Columbus State Community College

High School Degree -

Northland High School
Ridwan Abdi