Rie Murphy
Woodside,NY
Summary
Experienced and dedicated hospitality professional with over 15years in the industry, specializing in restaurant management and customer service.
Skilled Restaurant Manager with a strong focus on delivering exceptional dining experiences, by setting high standards and fostering a culture of excellence. Adept at building and maintaining cohesive teams that consistently exceed service expectations. Highly organized and personable, with extensive experience as a Server in a variety of settings, from casual to fine dining. Committed to ensuring top-tier service and creating memorable experiences for every guest. Passionate about continuous improvement and upholding the highest standards of hospitality.
Overview
8
8
years of professional experience
Work History
General Manager
Shion 69 Leonard St
New York, New York
03.2025 - 09.2025
- Managed daily operations and maintained a positive atmosphere for staff and guests.
- Developed and implemented training programs for new team members.
- Oversaw inventory management to ensure adequate stock levels.
- Coordinated schedules and delegated tasks among staff members.
- Resolved customer inquiries and ensured satisfaction through attentive service.
Assistant Manager
Sushi Of Gari
02.2024 - 12.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server/Bartender
Sushi Azabu
01.2020 - 04.2023
- Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections
- Top seller Omakase and Liquor sales Award in total monthly sales
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service
- Continually visited guest tables to promote inviting and attentive service
- Provided direct assistance to bartender and lounge staff
Server
Sushi Inoue
05.2017 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Tokyo Bunka Women's Junior College
Tokyo, JapanSkills
- Customer Satisfaction
- Employee Relations
- Team Development
- Wine and Sake Pairing and Knowledge
- Multitasking
- Omotenashi/Customer service
- Effective Communication
- Patience
- Flexibility
- Positive language
- Fine Dining Expertise
- Staff management
Accomplishments
- Achieved Top Seller status in Tasting Course and Liquor Sales, consistently driving the highest monthly sales and surpassing targets.
- Led and developed a high-performing team, fostering collaboration, improving communication, and ensuring alignment with organizational goals.
- Demonstrated a proven track record of delivering exceptional guest service in high-end dining environments, consistently exceeding guest expectations and contributing to increased customer satisfaction and loyalty.
References
Alan Pinkard
Former General Manager, Sushi Azabu
Phone: (404) 859-9628
Email: alan@pinkardhospitality.com
Languages
4,5
Timeline
General Manager
Shion 69 Leonard St
03.2025 - 09.2025
Assistant Manager
Sushi Of Gari
02.2024 - 12.2024
Server/Bartender
Sushi Azabu
01.2020 - 04.2023
Server
Sushi Inoue
05.2017 - 10.2018
Tokyo Bunka Women's Junior College