Rieckia Phelps
Greenville,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR
Wholesale Glass Distributors Inc.
05.2022 - Current
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Responded to customer requests for quotes and orders in a timely manner.
- Cross-trained in store front glass and backed up other customer service managers.
- Proven ability to learn quickly and adapt to new situations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Administrative Assistant (Intern)
Jnd financial (Accounting)
11.2021 - 05.2022
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Input financial data and produced reports using Quickbooks.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Scheduled appointments, Directed phone calls, Managed incoming and outgoing mail.
Assistant Store Manager
Dollar General
04.2019 - 08.2020
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Trained and guided team members to maintain high productivity and performance metrics.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Completed inventory and built relation ship with vneders
Assembly Line Worker
ZF Transmissions
01.2018 - 05.2019
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Utilized safety devices and procedures to protect personnel and equipment.
- Continuously checked products for quality assurance according to strict guidelines.
- Monitored production processes to identify and address potential issues.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Completed daily inspection of machines and equipment.
- Operated various machines used in production processes.
- Boxed, labeled, and transported items to support assembly operations.
Education
Accounting with minor in Business -
Spartanburg Community College
Spartanburg, SC03.2024
No Degree -
Ninety Six High School
Ninety Six, SC01.2013
Skills
- Customer Service Skills (6 years)
- Human Resources (6 years)
- Administrative Experience
- Quickbooks
- Project Management
- Accounting
- Accounts receivable
- Management
- Microsoft Office Word, Excel
- Logistics
- Quality Inspection
- Manufacturing
- Quality Assurance
- Store management
- Calibration
- Inventory
- Forklift
- Shipping
- Administrative and Office Support
Accomplishments
- Achieved Cosmetology license by completing my practical and theory test with accuracy and efficiency.
Certification
- Certified Medical Administration, Unique Hands Of Care, LLC - 3/10/24
Timeline
CSR
Wholesale Glass Distributors Inc.
05.2022 - Current
Administrative Assistant (Intern)
Jnd financial (Accounting)
11.2021 - 05.2022
Assistant Store Manager
Dollar General
04.2019 - 08.2020
Assembly Line Worker
ZF Transmissions
01.2018 - 05.2019
Accounting with minor in Business -
Spartanburg Community College
No Degree -
Ninety Six High School
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