Riedwaan Benjamin
Cape Town,Western Cape
Summary
Dynamic and results-driven professional with experience at Norwegian Cruise Line aa well and Tui cruise line excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective event hosting and safety management. Skilled in multitasking and time management, ensuring smooth operations and high satisfaction levels in fast-paced environments. Hard working individuals who always puts he’s best forward.
Overview
4
4
years of professional experience
Work History
Recreation Staff/ Ents Host
Norwegian Cruise Line
NCL Ship
07.2025 - 01.2026
- Operation on all recreational activities such as water slides, kids park, Go carts, ping pong and more
- Ensuring our guests are enjoying in a safe environment
- Hosting events and tournaments.
- Being the face and welcoming our guests during our evening show with the cast.
- Doing debark as well as embark of our guests on embarkation days
- Doing party as well as sail away party’s
Sales Associates
Harding Retail Brothers ( Tui Cruise Line)
Tui Cruise Ship
08.2024 - 02.2025
- Prepared merchandise for sales floor by pricing or tagging.
- Helped guest locate products and give them proper information about the products we offer
- Answered guest questions about sizing, accessories, and merchandise
- Loading and receiving new products onto the ship as well and pricing them to ensure we are always fully stocked for our guests
Storekeeper
Westin Hotel
Cape Town, South Africa
12.2023 - 04.2024
- Received product shipments and organized in stockroom storage area.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ordered goods from various vendors to maintain store merchandise levels.
- Handling customer concerns and escalate major issues to supervisor.
Store Manager
TFG Totalsports
Cape Town, South Africa
01.2023 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensuring the team is well equipped to complete the required job by providing trainings.
Volunteer Assistance Coach
Sumba V Futsol Club
Cape Town, South Africa
01.2023 - 10.2023
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
Supervisor
TFG Markham
Cape Town, South Africa
05.2022 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associates
TFG Markham
Cape Town, South Africa
11.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Mondale High
Cape Town, South Africa 11.2019
Skills
- Customer service
- Team collaboration
- Multitasking
- Effective time management
- People skills
Languages
English
Native or Bilingual
Afrikaans
Full Professional
Timeline
Recreation Staff/ Ents Host
Norwegian Cruise Line
07.2025 - 01.2026
Sales Associates
Harding Retail Brothers ( Tui Cruise Line)
08.2024 - 02.2025
Storekeeper
Westin Hotel
12.2023 - 04.2024
Store Manager
TFG Totalsports
01.2023 - 11.2023
Volunteer Assistance Coach
Sumba V Futsol Club
01.2023 - 10.2023
Supervisor
TFG Markham
05.2022 - 01.2023
Sales Associates
TFG Markham
11.2021 - 05.2022
Mondale High