Summary
Overview
Work History
Education
Skills
Timeline
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Rielley Sanderson

Athens,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Maximus
12.2023 - Current


  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Continuously used resources to insure callers were receiving the most accurate information.

Customer Service Representative

Quilts Forever
07.2018 - 11.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Athens High School
Athens, TX

Skills

  • Problem-solving skills
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Communicating with clients
  • Answering questions
  • Product Knowledge
  • Following scripts
  • Policies and Procedures Adherence
  • De-Escalation Techniques
  • Customer Service
  • Verbal and written communication

Timeline

Call Center Representative

Maximus
12.2023 - Current

Customer Service Representative

Quilts Forever
07.2018 - 11.2023

Athens High School

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Rielley Sanderson