Rietta Benson
Overview
23
23
years of professional experience
Work History
Manager
The Bait Bucket
12.2011 - Current
- Elevated team productivity through the implementation of streamlined processes and effective communication strategies.
- Attained departmental goals by formulating and executing strategic plans, along with implementing performance metrics.
- Achieved cost reductions through comprehensive process improvement initiatives and resource management.
- Improved customer satisfaction by promptly resolving disputes, maintaining open communication, and ensuring high-quality service delivery.
- Fostered successful cross-functional collaborations, promoting strong working relationships among team members for key project completion.
- Optimized resource allocation by conducting regular performance evaluations and offering personalized coaching for staff development.
- Effectively managed budgets to ensure optimal financial performance while strategically investing in resources for business growth.
Recovery Supervisor
RTI
01.2007 - 12.2010
- Improved recovery operations by implementing efficient strategies and streamlining processes.
- Minimized losses through vigilant monitoring of accounts and timely initiation of debt collection actions.
- Established effective communication channels to enhance collaboration among team members, thereby improving overall productivity.
- Developed comprehensive training programs to ensure the continuous professional development of the recovery team.
Recovery Technician
BTC
01.2001 - 01.2007
Education
High School Diploma -
Coronado High School
Lubbock, TX05.1977
Skills
- Scheduled Staff for tissue recovery
- Maintained inventory and ordering process
- Spoke with Call center personnel for authorization of recovery
- Verified recovery paperwork
- Stayed current on the latest recovery requirements and Standard Operating Procedures (SOPs)
- Delivered comprehensive education to hospitals regarding donor information and compliance requirements
- Maintained sterility during all donor procedures
- Cultivated and maintained professional relationships within the hospital, funeral home, and Medical Examiner to optimize donor outcomes
Accomplishments
Was recognized by Shriner for recovering the most skin per Donor than had ever been recovered.
Was recognized by Cryolife for recovery of Saphenous veins above the amount required.
Was part of the first team to recover bone marrow for RTI from a cadaver during the trial phase.
Timeline
Manager
The Bait Bucket
12.2011 - Current
Recovery Supervisor
RTI
01.2007 - 12.2010
Recovery Technician
BTC
01.2001 - 01.2007
High School Diploma -
Coronado High School
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