Rifa Hossain
South Windsor
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Experienced with early childhood education and creating supportive learning environments. Utilizes age-appropriate teaching methods to encourage development and curiosity. Track record of effective classroom management, promoting social skills, and teamwork.
Overview
6
6
years of professional experience
Work History
Lead Teacher, Toddler Room
Brightpath Early Learning and Child Care
03.2024 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
Retail Associate Manager
T-Mobile
03.2021 - 03.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Receptionist and Office Worker
Harte Infiniti
07.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cashier
Stop & Shop
09.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
South Windsor High School
South Windsor, CT06.2020
Skills
- Microsoft Word
- PowerPoint
- Excel
- Google Docs
- Customer service
- Teamwork and collaboration
- Salesforce proficiency
- Meeting management
Languages
Bengali
Native or Bilingual
Timeline
Lead Teacher, Toddler Room
Brightpath Early Learning and Child Care
03.2024 - Current
Retail Associate Manager
T-Mobile
03.2021 - 03.2023
Cashier
Stop & Shop
09.2019 - 02.2020
Receptionist and Office Worker
Harte Infiniti
07.2019 - 03.2021
High School Diploma -
South Windsor High School
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