Rifat Khan
Queens,NY
Summary
Dedicated and adaptable student with a strong background in customer service and healthcare support. Proven experience in fast-paced environments, delivering excellent service while maintaining high standards. As a medical scribe, developed attention to detail and a solid understanding of patient care, collaborating effectively with healthcare professionals. Eager to leverage skills and experiences in holiday and weekend shifts, bringing a strong work ethic and commitment to excellence.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Medical Scribe
CityMD Urgent Care Center
12.2022 - 10.2024
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through the day in fast-paced, stressful environments.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Customer Service Agent
Hallmark Aviation
11.2021 - 06.2022
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Entered passenger information into customized computer system with Amadeus Altéa NDC to document and organize client records.
Crew Team Member
Dunkin Donuts & Baskin Robbins
03.2021 - 12.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Summer Camp Staff Member
Queens Community House
07.2019 - 08.2019
- Led groups of children safely through variety of camp activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Transported and escorted program participants to and from activities and on field trips.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Arts - Sociology
SUNY Stony Brook
Stony Brook, NY 08.2021 - Current
High School Diploma -
Hillside Arts And Letters Academy
Jamaica, NY 09.2017 - 06.2021
Skills
Collaboration
Cultural awareness
Organization and Time management
Good telephone etiquette
Self-motivated professional
Customer service
Good listening skills
Documentation and reporting
Patient history understanding
HIPAA Compliance Knowledge
Certification
Certificate of Completion in Foundations in Health and Safety
Languages
Fluent in Bangla, Urdu and Hindi
Interests
Cooking
Painting
Timeline
Medical Scribe
CityMD Urgent Care Center
12.2022 - 10.2024
Customer Service Agent
Hallmark Aviation
11.2021 - 06.2022
Bachelor of Arts - Sociology
SUNY Stony Brook
08.2021 - Current
Crew Team Member
Dunkin Donuts & Baskin Robbins
03.2021 - 12.2021
Summer Camp Staff Member
Queens Community House
07.2019 - 08.2019
High School Diploma -
Hillside Arts And Letters Academy
09.2017 - 06.2021
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