Rigo Ordonez

Learn all ingredients & allergy information for every menu item

Take food and beverage orders at all the pool bars during peak hours

Understand and explain to guests the inspiration behind the creation of the bar and restaurant

Use Toast POS to order both Alcoholic & NA beverages

Ensure all guests order a minimum of two beverages each & ensure drinks are delivered quickly

• Set positive tone for entire American Express Centurion Lounge as first point of contact for incoming guests
• Followed airport alcohol laws to keep lounge compliant with regulations while serving spirits
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods

• Educated guests on daily specials and menu offerings such as appetizers, entrees, desserts and beverages
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
• Operated POS terminals to input orders, split bills and calculate totals

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Bartend for various big events ( concerts, sport games, festivals, pop-ups ) in a variety of locations
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Followed strict recipes and drink measurements to minimize product used.

• Tracked daily sales transactions and invoices for accurate and updated financial reporting
• Calculated inventory and ordered appropriate supplies
• Assisted in development and implementation of new menus to offer variety and options to customers
• Serve and bartend when needed

• Served various alcoholic drinks in a high-volume restaurant and nightclub environment
• Engaged in small talk with clientele to build rapport and earn repeat business
• Upsold customers from shelf to premium brands