Rigoberto Balderrama
Granada,CO
Summary
Dynamic Owner/Operator with extensive experience at No Cutting Corners LLC, excelling in quality control and customer relationship management. Proven ability to streamline operations and enhance profitability through effective financial oversight and staff training. Skilled in heavy machinery operation and fostering teamwork, driving significant improvements in service delivery and customer satisfaction.
Work History
Owner/Operator
No Cutting Corners LLC
01.2021 - Current
- Managed daily operations to ensure efficient service delivery.
- Developed and implemented quality control processes to enhance product standards.
- Trained and mentored staff on operational procedures and best practices.
- Streamlined inventory management to reduce waste and optimize resources.
- Cultivated strong customer relationships to drive repeat business and satisfaction.
- Coordinated marketing strategies to increase brand awareness in local community.
- Oversaw financial management, including budgeting and expense tracking, for profitability.
- Evaluated employee performance and provided constructive feedback for continuous improvement.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Completed routine maintenance on truck to keep in working order.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Overview
20
20
years of professional experience
Education
GED -
Skills
Construction professional bringing valuable experience from large corporate construction sites, as well as residential home repair projects
Construction and carpentry expert committed to high quality workmanship and following safety code regulations Conscientious construction laborer skilled at ridding construction sites of potential hazards and promptly completing assigned tasks Professional construction laborer with excellent interpersonal skills Works in a timely and efficient manner to see tough jobs through to completion Motivated construction laborer adept at interpreting blueprints and following verbal instructions from management staff Good leadership abilities work well with others and learn well on the job Also good at welding, torching, and fabrication Mechanic small and large engine I'm able to run heavy machinery Can do most electrical work If I don't know how to fix or don't understand something ill
learn how to do it
Languages
Spanish
Full Professional
Timeline
Owner/Operator - No Cutting Corners LLC
01.2021 - Current
Granada High School - GED,