Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rigoberto Hernandez

Chicago,IL

Summary

Proven reliability and exceptional customer focus demonstrated through roles at Advance Auto Parts and CJ Brown Foundation. Excelled in high-pressure environments, enhancing customer loyalty and fostering team unity with patience and Spanish fluency. Achieved notable improvements in team discipline and customer service satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier and Commerical Parts Pro

Advance Auto Parts
06.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Youth Soccer Coach

CJ Brown Foundation
09.2023 - 10.2024
  • Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
  • Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
  • Provided constructive feedback to players on their performance, focusing on areas for improvement while also acknowledging strengths and progress made.
  • Improved player behavior through modeling and disciplinary interventions.
  • Built positive, productive training environments fostering team unity and camaraderie.

Summer Soccer Camp Coach

Chicago Fire
06.2024 - 08.2024
  • Upheld high standards of professionalism and ethical conduct, reflecting positively on the camp''s reputation and values.
  • Designed engaging drills to increase player agility, endurance, and technique mastery.
  • Collaborated with fellow coaches to create cohesive lesson plans that addressed various aspects of soccer fundamentals.
  • Established a positive camp environment by fostering teamwork, sportsmanship, and respect among players.
  • Managed equipment inventory, ensuring adequate supplies were available for all camp activities.

Restaurant Waiter

Joe's Grill
06.2020 - 06.2022
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Education

Associate of Arts -

Back of The Yards C
1900 W Jackson Blvd
08-2025

Skills

  • Reliability and punctuality
  • Patience and composure
  • Product knowledge
  • Customer focus
  • Phone etiquette
  • Spanish language fluency
  • Spanish speaking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Summer Soccer Camp Coach

Chicago Fire
06.2024 - 08.2024

Youth Soccer Coach

CJ Brown Foundation
09.2023 - 10.2024

Customer Service Cashier and Commerical Parts Pro

Advance Auto Parts
06.2022 - Current

Restaurant Waiter

Joe's Grill
06.2020 - 06.2022

Associate of Arts -

Back of The Yards C

Similar Profiles

CREATE PROFILE
Rigoberto Hernandez