Rigoberto Michel Vilorio
New York,NY
Summary
Results-driven professional with strong skills in logistics, team leadership, sales, and technology. Recognized for delivering efficient operations, enhancing customer satisfaction, and driving team productivity. Brings a proactive approach to process optimization and a keen eye for detail in high-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
High Level Marketing
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
StandUp Wireless
11.2022 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Vendor Coordinator
StandUp Wireless
05.2022 - 11.2022
- Optimized inventory levels by working closely with vendors on demand forecasting and order management strategies.
- Led efforts to diversify the supplier base, reducing dependency on single-source suppliers and mitigating potential risks.
- Collaborated with procurement team to analyze spend data and identify opportunities for cost reduction through strategic sourcing initiatives.
- Developed comprehensive vendor evaluation criteria, leading to more effective partnerships and higher-quality services.
Vendor
StandUp Wireless
10.2021 - 05.2022
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
Uber Partner
Uber
06.2021 - 10.2021
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Route Manager and Estimator's Manager
La Union Shipping
10.2019 - 06.2021
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed strong relationships with key clients, fostering trust and loyalty through proactive communication and service excellence.
- Negotiated contracts with third-party vendors for services such as vehicle leasing or maintenance agreements to secure favorable terms.
- Coordinated emergency response plans during extreme weather events or unexpected operational disruptions.
Cost Estimator
La Union Shipping
11.2017 - 10.2019
- Maintained strong attention to detail while managing multiple projects in a fast-paced environment, ensuring timely delivery of high-quality work.
- Streamlined the estimation process by developing standardized templates and procedures for consistent results.
- Optimized resource allocation by evaluating historical data and forecasting future needs based on anticipated projects.
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
Assistant Transportation Coordinator
La Union Shipping
05.2017 - 11.2017
- Improved route efficiency by analyzing and optimizing transportation schedules.
- Assisted in the coordination of daily transportation operations, ensuring smooth workflow and on-time deliveries.
- Coordinated the scheduling of drivers'' shifts for optimal coverage while minimizing overtime expenses.
- Maintained accurate records of driver assignments, vehicle inspections, and mileage logs to ensure regulatory compliance.
Warehouse Manager and Warehouse Packer
La Union Shipping
12.2016 - 05.2017
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution..
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Warehouse Assistant
La Union Shipping
05.2016 - 12.2016
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
High School Diploma -
Liceo Politecnico Cesar Nicolas Penso
Hato Mayor Del Rey, Dominican Republic06-2011
Skills
- Verbal and written communication
- Multitasking
- Multitasking Abilities
- Problem-solving aptitude
- Adaptability
- Conflict Resolution
- Problem-solving abilities
Certification
Using Basic Formulas and Functions in Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
High Level Marketing
03.2024 - Current
Manager
StandUp Wireless
11.2022 - 03.2024
Vendor Coordinator
StandUp Wireless
05.2022 - 11.2022
Vendor
StandUp Wireless
10.2021 - 05.2022
Uber Partner
Uber
06.2021 - 10.2021
Route Manager and Estimator's Manager
La Union Shipping
10.2019 - 06.2021
Cost Estimator
La Union Shipping
11.2017 - 10.2019
Assistant Transportation Coordinator
La Union Shipping
05.2017 - 11.2017
Warehouse Manager and Warehouse Packer
La Union Shipping
12.2016 - 05.2017
Warehouse Assistant
La Union Shipping
05.2016 - 12.2016
Using Basic Formulas and Functions in Microsoft Excel
High School Diploma -
Liceo Politecnico Cesar Nicolas Penso
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