Rihana Hedayat

Academic lab projects:

Built and configured multiple virtual machines using VMware and VirtualBox for networking and security labs.

Installed operating systems, configured network adapters, and simulated multi-machine environments.

• Configured routers, switches, VLANs, and subnets aligned with CCNA standards.
• Diagnosed and resolved networking, package installation, and system performance issues.
• Performed user management, permissions, file system navigation, and service configuration in Linux environments.

Monitored processes, logs, and system health using command-line tools.

• Installed RAM, storage drives, and power supplies; managed cables; and configured BIOS in lab systems.
• Applied safe hardware handling procedures, including ESD protection.

Professional work experience:

• Assisted customers with problem resolution, demonstrating patience, communication, and professionalism.
• Managed high‑volume interactions while maintaining accuracy and attention to detail.
• Collaborated with team members to meet service goals and improve customer satisfaction.
• Strengthened skills in documentation, multitasking, and following procedures — directly transferable to data center operations.