Zendesk
Rihanna Shahrohkimanesh
Ecommerce And Customer Experience Professional
Berkeley,CA
Summary
Innovative Marketing and Ecommerce manager experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional analytical capabilities. Thorough in monitoring trends and capitalizing on emerging opportunities.
Overview
7
7
years of professional experience
Work History
Ecommerce & Digital Marketing
Eden Enterprises
Oakland, CA
05.2020 - Current
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Built customer loyalty and retention by delivering excellent shopping experiences and maintaining our loyalty program.
- Compiled product and customer data to generate informed profit projections.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Project Manager
Harborside Inc
Oakland, California
02.2019 - 01.2020
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Adoption Counselor
Contra Costa Animal Services
Martinez, CA
06.2014 - 12.2017
- Provided humane care of domestic and wild animals.
- Conducted adoption events to place shelter and foster animals into permanent homes.
- Assessed animal behavior to create online and paper profiles for potential adopters.
Education
Bachelors of Arts - Political Science - Major Labor and Employment
San Francisco State
Associates of Arts - Political Science
Diablo Valley College
Skills
Category growth
Accomplishments
- Supervised team of 50+ staff members.
- Resolved product issues through consumer testing.
- Recently a 5% increase in sales by introducing Klaviyo for email segmentation and automation tasks.
- Achieved a goal of having a highly efficient call center team with the implementation of Zendesk.
- Collaborated with team of five in the development and implementation of a new ecommerce platform that increased sales by 10%
Software
Treez
Google My Business
Excel Spreadsheets
Tableau
DOMO Data Visualization
ACH Systems
Timeline
Ecommerce & Digital Marketing
Eden Enterprises
05.2020 - Current
Project Manager
Harborside Inc
02.2019 - 01.2020
Adoption Counselor
Contra Costa Animal Services
06.2014 - 12.2017
Bachelors of Arts - Political Science - Major Labor and Employment
San Francisco State
Associates of Arts - Political Science
Diablo Valley College
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