Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riho Kipi

Honolulu,USA

Summary

Experienced Operations and Sales Professional with 5+ years of experience in luxury retail sales and processes. Strong ability to work as a team player with solid organizational skills and effective communication while leveraging the ability to speak both Japanese and English.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Professional / Sales Professional

Tiffany & Co.
07.2019 - Current
  • Provides excellent operational support in order to drive sales and service.
  • Maintains efficiency and quality in daily tasks such as order fulfillment, shipping, receiving and replenishment, jewelry cleaning and repairs while following company operational policies and procedures
  • Ensures compliance with all internal control procedures to maintain inventory accuracy while communicating effectively with Sales Professionals, Management, and clients for quick and effective response.
  • Utilizes key product knowledge to collect customer data through meaningful interactions in order to cultivate and create deeper relationship with clients to drive loyalty and return rate in support of Sales.
  • Elevates the in store experience by demonstrating passion as a Tiffany brand employee and optimizes hospitality specific to clientele both new and repeated.
  • Resolves client and employee concerns by applying judgement and detailed knowledge of policy, procedure, and practice for both English speaking and Japanese speaking clients.

Brand Representative

Abercrombie Kid's
02.2019 - 07.2019
  • Provide helpful service to retail customers in both Japanese and English
  • Maintain stock and cleanliness of all products
  • Ensure proper cash handling procedures are followed
  • Work a variety of shifts to include both opening and closing of the store
  • Assist other associates in translating from Japanese/English in a retail environment comprised mostly of Japanese tourist

Assistant Manager

Nana's Green Tea Honolulu Inc.
04.2017 - 03.2018
  • Lead an efficient and effective shift of diverse employees during both AM and PM shifts.
  • Ensured proper cash management and accountability of all employees when store manager was not present.
  • Maintained a proper count of all inventory and supplies needed to run an effective shift.
  • Confirmed guest orders for quality and correctness while giving excellent customer service.
  • Upheld food service standards and menu knowledge for not only customer satisfaction but also training and coaching other employees.
  • Checked identification of guests in cases of alcohol purchases to ensure the minimum age requirement was met.
  • Maintained all food health and cleanliness standards.

Education

Associate of Arts Degree -

Leeward Community College
Pearl City, HI
09.2016

Certificate of Completion -

Japan College of Foreign Language
Mejiro, Tokyo
03.2014

Skills

  • Proficient in Microsoft Office Products (Outlook, Word, etc)
  • Experienced in Product Sales and Inventory Managment
  • Japanese Language Fluent
  • English second language proficient

Certification

  • GIA AJP Certified

Timeline

Operations Professional / Sales Professional

Tiffany & Co.
07.2019 - Current

Brand Representative

Abercrombie Kid's
02.2019 - 07.2019

Assistant Manager

Nana's Green Tea Honolulu Inc.
04.2017 - 03.2018

Associate of Arts Degree -

Leeward Community College

Certificate of Completion -

Japan College of Foreign Language

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Riho Kipi