Guerdling Larose
Hollywood,FL
Summary
Dedicated team player with proven leadership and communication skills. Seeking an opportunity to leverage my talents. I have the follow- through and positive attitude that will allow me to achieve targeted goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
FirstService Residential
Hallandale Beach, FL
- Current
- Assists in managing all aspects of a building’s occupancy and maintenance.
- Communicates with tenants regarding property-related issues.
- Coordinates with tenants and third parties to address maintenance and facility needs.
- Collaborates with property management team to produce advertising materials.
- Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
- Processes applications and conducts credit checks.
- Collects monthly fees and maintains records of payments and rental activity.
- Prepares budgets and financial reports.
- Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.
- Investigates and helps to resolve complaints, disturbances and violations.
- Complies with anti-discrimination laws with regard to housing, renting and advertising.
- Contributes to team efforts by accomplishing related tasks as needed.
Operations Manager
First Services Residential
Aventura, FL
10.2024 - 2026
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Coordinated cross-functional teams to execute project initiatives and improve service delivery.
- Developed training programs for new staff, fostering skill development and compliance with standards.
- Implemented quality control measures to ensure adherence to industry regulations and client expectations.
- Led regular team meetings to communicate goals, address challenges, and promote collaboration among staff members.
- Managed vendor relationships, negotiating contracts to optimize costs while maintaining service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Patient / Referral Coordinator
Wigley Feet LLC
North Miami, FL
10.2022 - 03.2024
- Perform analytical and data entry task
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including about billing
- Ensure compliance with professional standards & regulatory requirements
- Provide patient consultations and recommended treatments
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Schedule any necessary outpatient appointments
- Get prior authorizations for procedures
- Scan documents into patient charts
- Meet with patients and families regarding treatments, procedures, medications, and continuing care.
- Assist care team with setting goals for quality assurance and best practices
- Provide community resources and referrals for continuing care
- Assist in locating funding for special procedures or other patient needs
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Assemble information concerning patient’s clinical background and referral needs
- Provide appropriate clinical information to specialist
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
- Review details and expectations about the referral with patients
Patient Coordinator
Schweiger dermatology LLC
New York, NY
10.2021 - 08.2022
- Perform analytical and data entry task
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including about billing
- Ensure compliance with professional standards & regulatory requirements
- Provide patient consultations and recommended treatments
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Schedule any necessary outpatient appointments
- Get prior authorizations for procedures
- Scan documents into patient charts
- Meet with patients and families regarding treatments, procedures, medications, and continuing care.
- Assist care team with setting goals for quality assurance and best practices
- Provide community resources and referrals for continuing care
- Assist in locating funding for special procedures or other patient needs
Administrative Assistant
AKAM- On Site, Inc
Miami, FL
05.2018 - 01.2020
- Answer and direct phone calls
- Organize and schedule meetings and appointments
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Order office supplies
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Provide information by answering questions and requests
- Generate reports
- Handle multiple projects
- Prepare and monitor invoices for payment
- Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Maintain professional and technical knowledge by attending educational workshops.
- Contribute to team effort by accomplishing related results as needed
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
- Maintain computer and manual filing systems
- Handle sensitive information in a confidential manner
- Take accurate minutes of meetings
- Reply to email, telephone or face to face enquiries
- Develop and update administrative systems to make them more efficient
- Resolve administrative problems
- Receive, sort and distribute the mail
- Answer telephone calls and pass them on
- Manage staff appointments
- Coordinate repairs to office equipment
- Greet and assist visitors to the office
- Photocopy and print out documents on behalf of other colleagues
Administrative Assistant
First Service Residential
02.2016 - 06.2018
- Answer, screen and transfer inbound phone calls
- Receive and direct visitors and clients
- General office duties including photocopying, fax and mailing
- Maintain electronic and hard copy filing system
- Retrieve documents from filing system
- Prepare written responses to routine enquiries
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments and travel arrangements for manager
- Prepare agendas for meetings and prepare schedules
- Maintain office supply inventories
- Coordinate maintenance of office equipment
- Coordinate and maintain records for staff, telephones, parking and petty cash
- Create and maintain Work orders for maintenance staff in FSR connect
- Create violations / fines for unit owners.
- Preparing sale and rental applications for Association
- 40 Year Condominium Recertification
Front Desk Manager (promotion)
First Service Residential
Miami, FL
01.2015 - 12.2016
- Keep frontdesk clean and presentable with all necessary material (pens, forms, paper etc.)
- Greet guests and welcome them into the office
- Answer questions, address complaints & give suitable information
- Answer all incoming calls, redirect them or keep and distribute messagesaccept and sign the delivery of letters, packages etc. and distribute them either personally or through inter - office dispatching system
- Prepare outgoing mail by drafting correspondence, securing parcel.
- Check, sort and forward emails
- Monitor office supplies stock and place orders when necessary
- Keep updated records and files, maintain financial sheets with office expenses and costs.
- Take up other duties as assigned (travel arrangements, appointment schedules etc.)
Receiving Clerk
First Service Residential
Miami, FL
06.2014 - 01.2015
- Schedules all inbound deliveries; ensures purchase order number is on all paperwork.
- Receives product deliveries.
- Records and checks quantity and quality of good received.
- Inspect, accept, or reject inbound shipments.
- Communicates and coordinates with appropriate buyer for product returns/repair.
- Properly input received materials into FSR Connect software and forward proper documentation to Front desk crew.
- Assists in other departments as needed.
- Maintains safe work environment according to all department procedures, federal and state regulations
Education
Diploma - Medical
Everest University
Pompano Beach, FL01.2015
High School Diploma - undefined
Sheepshead Bay High School
Brooklyn, NY01.2007
Certification
CPR Certification
Timeline
Operations Manager
First Services Residential
10.2024 - 2026
Patient / Referral Coordinator
Wigley Feet LLC
10.2022 - 03.2024
Patient Coordinator
Schweiger dermatology LLC
10.2021 - 08.2022
Administrative Assistant
AKAM- On Site, Inc
05.2018 - 01.2020
Administrative Assistant
First Service Residential
02.2016 - 06.2018
Front Desk Manager (promotion)
First Service Residential
01.2015 - 12.2016
Receiving Clerk
First Service Residential
06.2014 - 01.2015
Assistant Manager
FirstService Residential
- Current
Diploma - Medical
Everest University
High School Diploma - undefined
Sheepshead Bay High School