Rijo Zachariah
Philadelphia,PA
Summary
IT professional with comprehensive background in providing technical support and troubleshooting. Proven track record of resolving IT-related issues efficiently and adapting to rapidly changing environments. Known for fostering team collaboration and delivering reliable results. Skilled in hardware diagnostics, software installations, and network configurations.
Overview
6
6
years of professional experience
Work History
IT Field Support Technician
Kona Engineering
08.2024 - Current
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
Data Analyst Intern
CSL Services Inc
01.2023 - 07.2024
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
IT Support Specialist
Estee Lauder
03.2019 - 09.2020
- Proficient in data analysis, WordPress maintenance, and data software installation.
- Skilled in troubleshooting storage and network issues. Experienced in tech training, supporting Pearson software, and managing IT infrastructure.
- Offers reliable assistance for printers, mobile devices, and effective data management.
- Proficient in various operating systems, networking protocols, and software, with strong problemsolving, communication, and project management skills
Education
Bachelor of Science - Computer Engineering
Drexel University
Philadelphia, PA12.2023
Associate of Science - Computer Science
Community College of Philadelphia
Philadelphia, PA12.2021
Skills
- Troubleshooting
- MATLAB
- Microsoft Suit
- Windows/Linux/MAC
- Technical Issues
- Analysis C/C
- SQL HTML/CSS/JavaScript
- AutoCAD
Timeline
IT Field Support Technician
Kona Engineering
08.2024 - Current
Data Analyst Intern
CSL Services Inc
01.2023 - 07.2024
IT Support Specialist
Estee Lauder
03.2019 - 09.2020
Bachelor of Science - Computer Engineering
Drexel University
Associate of Science - Computer Science
Community College of Philadelphia
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