Rikala Speed
Manor
Summary
Dedicated and reliable professional with experience in customer service, remote call center support, childcare, and healthcare assistance. Known for strong communication skills, adaptability, and providing compassionate, high-quality support to clients, families, and teams.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
MedTech
The Watermark
Austin
11.2025 - 01.2026
- Operated medical equipment for patient testing and diagnostics.
- Prepared and maintained laboratory specimens for analysis and evaluation.
Substitute Teacher / Teacher Assistant
Child Care Careers
Austin
10.2024 - 11.2025
- Supported classroom activities by preparing instructional materials and resources.
- Assisted lead teacher in managing student behavior and fostering a positive environment.
- Implemented lesson plans while adapting to diverse learning styles of students.
Customer Service Representative
Teleperformance
Austin
04.2024 - 10.2024
- Assisted customers with inquiries and provided product information.
- Resolved customer issues through effective communication and problem-solving skills.
- Managed customer accounts and updated information accurately in the system.
Customer Service Representative
TTEC
Austin
09.2023 - 03.2024
- Collaborated with team members to enhance service quality and efficiency.
- Documented customer interactions in detail for future reference and follow-up.
Customer Service Representative
TTEC
Austin
02.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
iEnergizer
Austin
05.2022 - 02.2023
- Provided professional support, followed policies and procedures, and maintained a positive, respectful environment.
- Utilized CRM software to track interactions and improve customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
High School Diploma -
Live Oak Academy
Buda, TXSkills
- Customer Service & Client Support
- Call Center Operations
- Remote Support Systems
- Problem Solving
- Patient Care Assistance
- Communication Skills
- Childcare & Classroom Support
Timeline
MedTech
The Watermark
11.2025 - 01.2026
Substitute Teacher / Teacher Assistant
Child Care Careers
10.2024 - 11.2025
Customer Service Representative
Teleperformance
04.2024 - 10.2024
Customer Service Representative
TTEC
09.2023 - 03.2024
Customer Service Representative
TTEC
02.2023 - 08.2023
Customer Service Representative
iEnergizer
05.2022 - 02.2023
High School Diploma -
Live Oak Academy