RIKEENA JOHNSON
Gulfport,MS
Summary
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
EXCALIBUR DDPM
03.2024 - Current
- Requesting and obtaining prior authorizations for outpatient surgeries via phone, fax and insurance portals.
- Maintain clear and concise documentation of all customer encounters and resolution, according to department guidelines.
- Consistently meet and exceed quality and productivity expectations set by the department on a daily, weekly and monthly basis.
- Answered incoming calls and make outbound calls to schedule appointments or reschedule missed appointments.
- Secure payments and partial payments with patients per client guidelines.
Unit Secretary
HCA Healthcare Inc.
06.2022 - 03.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Perform patient-centered secretarial tasks, such as physician order entry, creating , labeling, and organizing patient charts.
- Maintain patient confidentiality at all times.
Medical Receptionist
Singing River Hospital
09.2021 - 04.2022
- Verify patient demographics and billing information at time of visit.
- Scan medical documentation into Electronic Medical Record system ( epic ).
- Contacted insurance carries to verify patients insurance eligibility and requirements.
- Requested, followed up and secured prior-authorizations prior to services being preformed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Associate of Science -
Independence University
Salt Lake City, UT03-2021
High School Diploma -
D'Iberville High School
Biloxi, MS05-2015
Skills
- Data entry
- Effective communication
- Time management
- Organizational efficiency
- Proficient in Microsoft Office
- Documentation
Timeline
Patient Access Representative
EXCALIBUR DDPM
03.2024 - Current
Unit Secretary
HCA Healthcare Inc.
06.2022 - 03.2024
Medical Receptionist
Singing River Hospital
09.2021 - 04.2022
Associate of Science -
Independence University
High School Diploma -
D'Iberville High School
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