Rikeena Johnson
Summary
Detail-oriented Healthcare Administrative Professional with 5+ years in patient access, registration, and revenue cycle management. Expertise in electronic health records, prior authorizations, and HIPAA-compliant documentation. Focused on enhancing patient experiences and workflow efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Self Pay Representative
Excalibur DDPM
Grand Junction, CO
03.2024 - Current
- Answer inbound patient calls professionally and empathetically.
- Coordinated communication with insurance companies, attorneys, and other third parties to resolve patient billing inquiries.
- Met daily productivity goals by effectively managing account touches and follow-ups to ensure timely resolutions. for account touches and follow-up.
- Document every interaction accurately in the hospital or Excalibur system.
- Established payment plans per client guidelines or collected full or partial payments to facilitate financial transactions.
- Explain hospital bills and insurance-related balances.
Patient Access Representative
Memorial Hositpal at Gulfport
Gulfport, MS
09.2024 - 01.2025
- Registered patients for hospital services, ensuring accurate demographic and insurance information.
- Verified insurance eligibility and benefits, facilitating smooth patient access to necessary services.
- Obtained necessary pre-authorizations and precertifications to ensure timely service delivery.
- Collected copays, deductibles, and deposits, enhancing revenue flow and patient financial compliance.
- Maintain accurate patient records and documentation.
- Ensure compliance with HIPAA and hospital policies.
- Schedule diagnostic services and provide preparation instructions.
Unit Secretary, Labor and Delivery
St David's Round Rock Medical Center
Round Rock, TX
06.2022 - 03.2024
- Monitor admission, transfer, and discharge documentation.
- Registered patients for scheduled Cesarean sections (C-sections) and labor inductions.
- Respond appropriately during obstetric emergencies by facilitating communication and documentation.
- Coordinated communication among physicians, nurses, laboratory, pharmacy, and ancillary departments to streamline patient processes.
- Maintained accurate patient charts and electronic medical records to ensure comprehensive patient care.
- Answered and directed incoming telephone calls, facilitating timely communication and operational efficiency.
Medical Receptionist
Singing River Hospital
Gulfport, MS
09.2021 - 05.2022
- Schedule, reschedule, and organize patient appointments to optimize clinic flow.
- Coordinate appointments and provider schedules to enhance patient access to care.
- Check patients in and out for appointments.
- Verify and update patient demographic and insurance information.
- Process paperwork and maintain organized medical records.
- Greet patients and visitors to create a welcoming and professional environment.
Education
Associate of Science - Clinical Medical Assisting
Independence University
Salt Lake City, UT03-2021
High School Diploma -
D'Iberville High
Biloxi, MS05-2016
Skills
- Insurance Verification
- Prior Authorizations
- Patient Financial Counseling
- Revenue Cycle Management
- Claims Processing
- EMR/EHR management
- Medical Records Management
- HIPAA Compliance
- Medical Terminology
- Microsoft Office
- Communication & Problem Solving
- Customer Service
Timeline
Patient Access Representative
Memorial Hositpal at Gulfport
09.2024 - 01.2025
Self Pay Representative
Excalibur DDPM
03.2024 - Current
Unit Secretary, Labor and Delivery
St David's Round Rock Medical Center
06.2022 - 03.2024
Medical Receptionist
Singing River Hospital
09.2021 - 05.2022
Associate of Science - Clinical Medical Assisting
Independence University
High School Diploma -
D'Iberville High