Summary
Overview
Work History
Education
Skills
health & wellness
Timeline
Generic

Riki Diffee

Yukon,OK

Summary

Adept at cultivating strong client relationships and enhancing customer satisfaction, I leveraged professional ethics and exceptional attention to detail to grow my self-employed Spray Tan Artist business. Mastered appointment scheduling and excelled in phone etiquette, leading to significant repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Spray Tan Artist

Self Employed
04.2021 - Current


  • Developed strong client relationships, resulting in repeat business and referrals for additional clientele.
  • Streamlined appointment booking process by implementing a scheduling system that reduced double-bookings and increased overall efficiency.
  • Received positive feedback from clients consistently praising professionalism, attentiveness, and skillful technique execution.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Performed thorough client consultations to determine the best tanning solution for their skin tone and desired results.
  • Provided efficient service by managing time effectively during appointments while ensuring attention to detail in every application.
  • Mastered various spray tan techniques to provide consistent, even coverage tailored to each client's preferences.
  • Maintained a clean, safe, and hygienic work environment to ensure client comfort and compliance with industry standards.
  • Contributed to revenue growth through upselling complementary products such as exfoliators or tan extending soaps and lotions.
  • Achieved a high level of client satisfaction by providing personalized spray tan services and addressing individual needs.
  • Educated clients on proper pre-and post-tan care to maximize the longevity of their spray tans.
  • Preserved detailed client records, including preferences and allergies, to ensure accurate information was available for future appointments.

Telephone Surveyor

Diffee Ford Lincoln
09.2013 - Current
  • Developed strong relationships with frequent respondents, resulting in more detailed responses for subsequent surveys.
  • Demonstrated adaptability in handling diverse subject matter across multiple industries within tight deadlines set forth by clients' needs
  • Enhanced data quality for market research projects by meticulously following established protocols and guidelines.
  • Resolved technical issues promptly, minimizing downtime and ensuring smooth operations throughout the survey process.
  • Prepared comprehensive reports summarizing key findings from surveys for clients' review and analysis.
  • Optimized calling strategy by analyzing past call data to determine ideal times and days for reaching potential respondents.
  • Achieved high levels of customer satisfaction by delivering friendly service while maintaining strict adherence to company guidelines during each call interaction.
  • Maintained a high level of professionalism with respondents, ensuring their privacy and confidentiality at all times.
  • Increased survey completion rates through efficient probing, clarification, and active listening skills.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Supported customers before, during and after a purchase by answering questions, providing information, and resolving issues politely and professionally over the phone.
  • Acquired excellent telephone etiquette by maintaining a good tone, being respectful, and staying patient during long conversations.

Homeschooling Instructor

Self Employed
08.2016 - 08.2024
  • Created and maintained a positive learning environment by obtaining high levels of motivation.
  • Resolved interpersonal conflicts by listening, finding common ground, and building relationships.
  • Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.

Education

No Degree - Women's Studies

University of Oklahoma
Norman, OK

High School Diploma -

Yukon High School
Yukon, OK

Skills

  • Appointment Setting
  • Answering Phones
  • Inventory Management
  • Self Motivation
  • Time Management
  • Sales and Upselling
  • Professionalism and Work Ethic
  • Goal-oriented mindset
  • Stress Tolerance
  • Clear Articulation
  • Reliability
  • Active Listening
  • Phone and Email Etiquette
  • Inbound and outbound calls
  • Customer Engagement
  • Multitasking
  • Problem-Solving
  • Strong Communication Skills

health & wellness

Devoted to health and wellness for the past 15 years, I have cultivated a deep understanding of holistic practices, nutrition and physical fitness. My passion for a balanced lifestyle has driven me to continuously educate myself on the latest wellness and beauty trends, incorporating them into my daily life. This commitment not only enhances my personal well-being but also informs my professional approach, enabling me to bring a mindful, health-conscious perspective to any role I undertake.  

Timeline

Spray Tan Artist

Self Employed
04.2021 - Current

Homeschooling Instructor

Self Employed
08.2016 - 08.2024

Telephone Surveyor

Diffee Ford Lincoln
09.2013 - Current

No Degree - Women's Studies

University of Oklahoma

High School Diploma -

Yukon High School

Similar Profiles

CREATE PROFILE
Riki Diffee