Rikiera Davis
Baltimore ,MD
Summary
Greetings my name is Rikiera Davis, I am a Proven security professional with extensive experience at John Hopkins Hospital, adept in CCTV monitoring and emergency response coordination. Demonstrates exceptional vigilance and public safety protocols, enhancing security and customer satisfaction. Skilled in de-escalation techniques and maintaining order, ensuring a secure environment for all.
I’ve obtained my security guard license/card while working as a security.
I’ve obtained my Maryland Twic card also while working in the security field.
I’ve received my Servsafe while working at Five Guys.
Overall I have over 9 years of of customer service experience.
Overview
8
8
years of professional experience
Work History
Unarmed Security Officer
John Hopkins Hospital
Baltimore, MD
07.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Observing psych patients in both pediatric and adult emergency departments.
Unarmed Security Officer
Allied Universal Security Services
Baltimore, MD
07.2020 - 07.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
Shift Leader
Five Guys
Baltimore, MD
07.2018 - 08.2020
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier / Sales Associate
Rite Aid
Baltimore, MD
03.2016 - 12.2017
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma - Medical Assisting
Vivian T Thomas
Baltimore, MDHigh School Diploma - JROTC
Reach Partnership Highschool
Baltimore, MD06.2018
Skills
- Report Writing
- Incident Reporting
- Property Patrol
- Maintaining Order
- Security Equipment Operation
- Patrol techniques
- Emergency Response Coordination
- Perimeter security
- Self-defense tactics
- Building Security
- Vigilant Surveillance
- Emergency Response
- Public safety protocols
- CCTV Monitoring
- Physical Fitness
- Report Preparation
- Alarm investigation
- Data Entry
- Customer Service
- CPR Certified
- First Aid Training
- Active Listening
- Punctuality
- Risk Assessment
- Patrolling
- De-Escalation Techniques
Timeline
Unarmed Security Officer
John Hopkins Hospital
07.2024 - Current
Unarmed Security Officer
Allied Universal Security Services
07.2020 - 07.2024
Shift Leader
Five Guys
07.2018 - 08.2020
Cashier / Sales Associate
Rite Aid
03.2016 - 12.2017
High School Diploma - Medical Assisting
Vivian T Thomas
High School Diploma - JROTC
Reach Partnership Highschool