Rikka Quinanola
Des Moines,WA
Summary
Results-driven and compassionate professional with over nine years of front line patient care and six years in healthcare leadership and clinical operations. Proven expertise in managing day-to-day operations of a department and providing exceptional customer service. Seeking opportunities where I can leverage both my clinical and leadership experience to bring an innovative, collaborative, and effective contribution to a new realm of work and responsibilities.
Overview
9
9
years of professional experience
Work History
Manager – Clinical Operations
Fred Hutch Cancer Center
01.2021 - Current
- Oversight in Clinic Operations, Planning, Budgeting, and Projects
- Provide excellent patient/customer service via in person, virtual and over the phone
- Manage and mentor a department of 60+ clinical employees across 2 buildings and 6 floors
- Demonstrate ability to motivate staff/project team, inspire teamwork across the team and larger stakeholder groups
- Serve as a point of contact representing the department to other departments, individuals, and outside organizations
- Identify and resolve operational problems
- Act as the primary escalation point for troubleshooting and resolving issues serviced by front line staff or patients
- Propose/participate/advise in the development of the organization’s strategic plans
- Create and deliver high quality training and development of documents and hands on training sessions
- Responsible for FTE management, candidate interviewing, hiring, promotions, coaching, conflict resolution, performance evaluations, and corrective actions
- Coordinate and coordinate meetings including scheduling, organizing and documentation
- Expertise in EHR (EPIC), providing patient care, application support and training to team members
- Run reports to analyze and audit data related to work productivity and project success
- Participates in planning/implementation of department-wide policies and workflows.
MA Support Staff Supervisor
Seattle Cancer Care Alliance (Fred Hutch Cancer Center)
Seattle , WA
10.2018 - 09.2021
- Directly supervised and mentored a team of 30+ clinical support staff in an outpatient setting
- Oversaw and maintained daily clinical operations and staffing plans
- Conducted candidate interviews, hiring, and onboarding
- Managed patient crisis intervention, de-escalation, and problem-solving
- Developed and maintained communications with providers, nurses, clinical leaders, staff, and patients.
Medical Assistant/Back Office Medical Assistant
Seattle Cancer Care Alliance
Seattle , WA
01.2015 - 10.2018
- Manage clinic flow and rooming patients for provider visits
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Served as a liason between patients/families and healthcare providers
- Developed/Piloted/Implemented the SCCA Program of the Back-office MA Role
- Completed leave paperwork, letters, prior authorizations, and prescription refills
- Managed incoming phone calls, coordinated outside labs results and referrals
- Manage EPIC inbaskets, outlook inboxes and excel tracking
- Acted as a preceptor/trainer and assisted with Nurse Triage
- Collaborated with leadership on operational strategies and process improvements.
Education
Medical Assistant Certification -
Pima Medical Institute
01.2014
High School Diploma -
Franklin High School
Seattle06-2010
Skills
- Self-Directed
- Resourceful
- Detail Oriented
- Solution Oriented
- Critical Thinker
- Collaborative
- Adaptable and Quick Learner
- Technology Savvy
- Administrative Management
- Effective Communication/Correspondence
- Project Management
- Event Coordination
- Operations Management
- Meeting Facilitation
- Microsoft Office 365 (all apps)
- Zoom
- Tableau
- Adobe
- EPIC
- Kronos
- Workday
- Concur
- Patient Safety Network
Timeline
Manager – Clinical Operations
Fred Hutch Cancer Center
01.2021 - Current
MA Support Staff Supervisor
Seattle Cancer Care Alliance (Fred Hutch Cancer Center)
10.2018 - 09.2021
Medical Assistant/Back Office Medical Assistant
Seattle Cancer Care Alliance
01.2015 - 10.2018
Medical Assistant Certification -
Pima Medical Institute
High School Diploma -
Franklin High School
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