Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rikka Quinanola

Rikka Quinanola

Des Moines,WA

Summary

Results-driven and compassionate professional with over nine years of front line patient care and six years in healthcare leadership and clinical operations. Proven expertise in managing day-to-day operations of a department and providing exceptional customer service. Seeking opportunities where I can leverage both my clinical and leadership experience to bring an innovative, collaborative, and effective contribution to a new realm of work and responsibilities.

Overview

9
9
years of professional experience

Work History

Manager – Clinical Operations

Fred Hutch Cancer Center
01.2021 - Current
  • Oversight in Clinic Operations, Planning, Budgeting, and Projects
  • Provide excellent patient/customer service via in person, virtual and over the phone
  • Manage and mentor a department of 60+ clinical employees across 2 buildings and 6 floors
  • Demonstrate ability to motivate staff/project team, inspire teamwork across the team and larger stakeholder groups
  • Serve as a point of contact representing the department to other departments, individuals, and outside organizations
  • Identify and resolve operational problems
  • Act as the primary escalation point for troubleshooting and resolving issues serviced by front line staff or patients
  • Propose/participate/advise in the development of the organization’s strategic plans
  • Create and deliver high quality training and development of documents and hands on training sessions
  • Responsible for FTE management, candidate interviewing, hiring, promotions, coaching, conflict resolution, performance evaluations, and corrective actions
  • Coordinate and coordinate meetings including scheduling, organizing and documentation
  • Expertise in EHR (EPIC), providing patient care, application support and training to team members
  • Run reports to analyze and audit data related to work productivity and project success
  • Participates in planning/implementation of department-wide policies and workflows.

MA Support Staff Supervisor

Seattle Cancer Care Alliance (Fred Hutch Cancer Center)
Seattle , WA
10.2018 - 09.2021
  • Directly supervised and mentored a team of 30+ clinical support staff in an outpatient setting
  • Oversaw and maintained daily clinical operations and staffing plans
  • Conducted candidate interviews, hiring, and onboarding
  • Managed patient crisis intervention, de-escalation, and problem-solving
  • Developed and maintained communications with providers, nurses, clinical leaders, staff, and patients.

Medical Assistant/Back Office Medical Assistant

Seattle Cancer Care Alliance
Seattle , WA
01.2015 - 10.2018
  • Manage clinic flow and rooming patients for provider visits
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues
  • Served as a liason between patients/families and healthcare providers
  • Developed/Piloted/Implemented the SCCA Program of the Back-office MA Role
  • Completed leave paperwork, letters, prior authorizations, and prescription refills
  • Managed incoming phone calls, coordinated outside labs results and referrals
  • Manage EPIC inbaskets, outlook inboxes and excel tracking
  • Acted as a preceptor/trainer and assisted with Nurse Triage
  • Collaborated with leadership on operational strategies and process improvements.

Education

Medical Assistant Certification -

Pima Medical Institute
01.2014

High School Diploma -

Franklin High School
Seattle
06-2010

Skills

  • Self-Directed
  • Resourceful
  • Detail Oriented
  • Solution Oriented
  • Critical Thinker
  • Collaborative
  • Adaptable and Quick Learner
  • Technology Savvy
  • Administrative Management
  • Effective Communication/Correspondence
  • Project Management
  • Event Coordination
  • Operations Management

  • Meeting Facilitation
  • Microsoft Office 365 (all apps)
  • Zoom
  • Tableau
  • Adobe
  • EPIC
  • Kronos
  • Workday
  • Concur
  • Patient Safety Network

Timeline

Manager – Clinical Operations

Fred Hutch Cancer Center
01.2021 - Current

MA Support Staff Supervisor

Seattle Cancer Care Alliance (Fred Hutch Cancer Center)
10.2018 - 09.2021

Medical Assistant/Back Office Medical Assistant

Seattle Cancer Care Alliance
01.2015 - 10.2018

Medical Assistant Certification -

Pima Medical Institute

High School Diploma -

Franklin High School
Rikka Quinanola