Rikki Apple
Solana Beach,CA
Summary
Effective team leader and problem-solver with advanced people skills and a hardworking mentality. Seeking to apply expertise and extensive experience in customer service to take on a challenging new role with a growing team valuing integrity and high ethical standards.
Overview
13
13
years of professional experience
Work History
Manager, Lead, Event Captain, Server
Monarch Ocean Pub
Del Mar, CA
08.2020 - Current
- Oversaw daily operations, ensuring exceptional service quality and guest satisfaction.
- Developed and implemented staff training programs, enhancing team performance and efficiency.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Personal Assistant/House Manager/Caregiver
Thompson Household
Carlsbad, CA
04.2018 - Current
- Must adapt to ever-changing conditions
- Care for a woman with a disability
- Complete multiple duties and challenges to obtain a smooth operating household
- Plan and execute activities for each day
Refurbish Department
United States Forest Service
Redding, CA
10.2017 - 02.2018
- Tested and repaired fire equipment for most of the Greater Northern Area's fire teams
- Completed necessary and specific orders for equipment to be shipped out to fire camps
- Operated fork lifts and other machinery
- Held accountable for achieving multiple duties in a timely manner on a daily basis
Bartender Server
Tavern Hospitality Group
Denver, Colorado
01.2013 - 08.2017
- Helped establish and develop a highly-efficient and dependable team by delivering ongoing coaching and motivation
- Assisted in organizing banquets for high profile companies, retirement parties, birthday parties, radio events, sports team events, etc.
- Lead server and trainer
Education
Business
Shasta College
Redding, CASkills
- Embraces challenges
- Interpersonal skills
- Conflict and dispute resolution
- Time management skills
- Results-oriented
- Creative Problem Solving
- Multi-Task
- Strong work ethics
Affiliations
I used to help coach a basketball team and a soccer team for little kids when I worked at the YMCA.
Yearbook Staff for three years in High School
Timeline
Manager, Lead, Event Captain, Server
Monarch Ocean Pub
08.2020 - Current
Personal Assistant/House Manager/Caregiver
Thompson Household
04.2018 - Current
Refurbish Department
United States Forest Service
10.2017 - 02.2018
Bartender Server
Tavern Hospitality Group
01.2013 - 08.2017
Business
Shasta College