Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Savanna D'Alessio
Open To Work

Savanna D'Alessio

Bowling Green

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Rural Carrier AssociateTeam Leader ManagerShift SupervisorCustomer Service RepresentativeServer

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Bowling Green, KY
Open to relocation: No

Salary Range

$20/hr - $1000/hr

Important To Me

Work-life balanceCareer advancement

Summary

Results-driven professional in customer service and business relationship management. Excels in high-pressure environments while adhering to processes and regulations. Focused on enhancing team performance and delivering exceptional service through effective communication and collaboration. Committed to continuous learning and driving organizational success.

Overview

16
16
years of professional experience

Work History

Rural Carrier Associate

United States Post Office
Bowling Green
06.2021 - Current
  • Managed time effectively to ensure all deliveries were completed on schedule.
  • Delivered exceptional customer service by promptly addressing inquiries regarding services.
  • Assisted in training new mail carriers and collaborated with peers on route efficiency.
  • Verified address accuracy prior to dispatching packages to improve delivery reliability.
  • Acquired signatures from recipients of registered mail items as proof of delivery.
  • Maintained consistent communication with supervisors via daily check-ins to report progress.

Team Leader Manager

Bowling Green Metalforming
Bowling Green
01.2015 - 01.2016
  • Ensured effective communication among 20+ team members, aligning efforts to achieve production goals.
  • Directed task assignments to maximize productivity and maintain high yields.
  • Coordinated daily and weekly work schedules for optimal execution of production targets.
  • Trained employees in advanced techniques, including heavy machinery operation, to improve overall team capability.
  • Streamlined shift transitions through end-of-day emails and direct communications with supervisors, ensuring continuity in operations.
  • Briefed incoming supervisors on previous shift outcomes to align production efforts and maintain focus on key objectives.
  • Obtained forklift training certification to support safe equipment handling.

Shift Supervisor

Bluegrass Supply Chain Services LLC
Bowling Green
01.2013 - 01.2015
  • Coordinated shift schedules to optimize workforce coverage.
  • Facilitated inter-shift communication to ensure seamless operations.
  • Conducted performance evaluations to promote team development and accountability.
  • Assigned tasks based on individual strengths and skill sets to maximize productivity.
  • Provided on-the-job training for new staff members to accelerate onboarding.
  • Monitored daily inventory levels to support timely stock fulfillment.

Customer Service Representative

Afni Inc, Verizon
Bowling Green
01.2012 - 01.2013
  • Resolved billing inquiries and processed payments for customer accounts, ensuring accuracy and customer satisfaction.
  • Responded to customer inquiries with accurate information regarding products and services.
  • Maintained professionalism during challenging interactions, successfully de-escalating conflicts to enhance customer experience.
  • Developed strong relationships with customers, fostering loyalty and repeat business.
  • Managed customer accounts and updated information in the system to ensure accuracy.
  • Documented interactions, transactions, and comments, creating a comprehensive record for future reference and improving service continuity.
  • Remained calm under pressure, diffusing tense situations effectively.

Server

Fazoli's Restaurant
Bowling Green
01.2010 - 01.2012
  • Provided excellent customer service to ensure satisfaction.
  • Resolved customer complaints promptly, contributing to a positive dining atmosphere.
  • Trained new team members and collaborated with team to improve guest experience and streamline service flow.
  • Operated POS terminals for order input, bill splitting, and total calculations, ensuring accurate transactions.
  • Handled cash transactions accurately at the point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Followed health safety guidelines when preparing and serving food products.

Education

High School Diploma -

Greenwood High School
Bowling Green, KY
05-2011

Skills

  • Production coordination
  • Attention to detail
  • Time management
  • Dependability
  • Multitasking ability
  • Problem solving
  • Communication
  • Employee training
  • Conflict resolution
  • Eager learner
  • Embraces challenges
  • Project management

Timeline

Rural Carrier Associate

United States Post Office
06.2021 - Current

Team Leader Manager

Bowling Green Metalforming
01.2015 - 01.2016

Shift Supervisor

Bluegrass Supply Chain Services LLC
01.2013 - 01.2015

Customer Service Representative

Afni Inc, Verizon
01.2012 - 01.2013

Server

Fazoli's Restaurant
01.2010 - 01.2012

High School Diploma -

Greenwood High School

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Savanna D'Alessio