Rikki Arredondo
Forney,TX
Summary
Dynamic professional with a proven track record in customer service and retail marketing. Expert in problem resolution and customer engagement, I excel in creating positive experiences through excellent communication and critical thinking. Skilled in social media marketing, I significantly contribute to brand growth and customer satisfaction.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (bartender)
Kanvas sports + social
Dallas, TX
03.2024 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
Brand Ambassador
Restore 29:11
Fate, Texas
02.2021 - 08.2023
- Created content for social media, including posts, stories, and videos.
- Executed daily tasks such as picking and packing orders, along with labeling containers.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Replenished supplies of hangers, bags, tissue paper, and other materials used in packing orders.
- Analyzed data from past campaigns to identify areas of improvement.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Maintained an up-to-date knowledge base on current industry developments.
- Promoted positive company image through superior customer service experiences.
- Developed online business strategies to maximize revenue growth.
- Executed daily tasks such as picking and packing orders, along with labeling containers.
- Verified accuracy of all transaction documents, such as invoices, purchase orders, receiving reports and packing slips.
Education
High School Diploma -
Terrell High School
Terrell, TX05-2021
Skills
- Retail Marketing
- Customer service expertise
- Problem Resolution
- Calm Demeanor
- Paperwork Processing
- Critical Thinking
- Suggestive Selling
- Excellent judgment
- Professional Appearance
- Inventory
- Sorting and Categorizing
- Attention to Detail
- Teamwork and Collaboration
- Flexible Schedule
- Excellent Communication
- Social Media Marketing
- Trends Analysis
- Sales
- Product awareness
- Photography
Timeline
Customer Service Representative (bartender)
Kanvas sports + social
03.2024 - 10.2024
Brand Ambassador
Restore 29:11
02.2021 - 08.2023
High School Diploma -
Terrell High School