RIKKI BRICKEI
Wakarusa,KS
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Woofs Dog day care
Topeka
02.2023 - Current
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Maintained a clean and organized reception area to uphold company image.
Sales Associate Team Leader
GNC
Topeka, KS
11.2022 - 02.2023
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Met merchandising standards by keeping store stocked and products faced
- Assisted with training and mentoring new team members
- Engaged with guests to understand and anticipate customer service needs
- Followed checklist to complete retail store opening and closing activities
- Greeted customers warmly and offered assistance
- Tagged new merchandise for sale and updated signs
- Cultivated relationships with new and existing customers to drive sales
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Guest Advocate
Target
Topeka, KS
11.2020 - 11.2022
- Solicited guest feedback and acted on guests concerns
- Developed a strong understanding of company policies and procedures
- Addressed customer complaints and provided timely solutions
- Greeted and welcomed guests in a warm and friendly manner
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Analyzed and collected customer information to prepare product or service reports
- Made appropriate account corrections to resolve customer problems
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Prepped order for drive up and did drive up outside
- Worked as a cashier
- Thre truck in the mornings
- Faces the store
- Worked at service desk helping with returns
- Controlled breaks and making sure everyone was in their station
Cook Shift Leader
Gambinos
Auburn, KS
07.2020 - 10.2020
- Oversaw other kitchen staff and motivated them to produce high-quality results
- Seasoned and cooked food according to recipes or personal judgment and experience
- Supervised or coordinated activities of cooks or workers engaged in food preparation
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas
- Enforced appropriate workflow and quality controls for food quality and temperature
- Sanitized all cutting boards, benches and surfaces when beginning new task to avoid cross-contamination
- Washed and peeled fruits and vegetables to prepare for consumption
- Loaded dishes, glasses, and tableware into dishwashing machines
Server
Pop N Squeeze
Topeka, KS
06.2016 - 07.2020
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
Education
PRE NURSING -
Washburn University of Topeka
Topeka, KS01.2025
HIGH SCHOOL DIPLOMA -
Washburn Rural High School
Topeka, KS04.2022
Skills
- Social media marketing
- Social media strategy
- Computer skills
- Verbal and written communication
- Guest accommodations
- Cash handling experience
- Handles customer complaints effectively & respectful
- Department reset
- Brand representation
- Backroom organization
- Cash register operation
- Customer assistance
Timeline
Front Desk Receptionist
Woofs Dog day care
02.2023 - Current
Sales Associate Team Leader
GNC
11.2022 - 02.2023
Guest Advocate
Target
11.2020 - 11.2022
Cook Shift Leader
Gambinos
07.2020 - 10.2020
Server
Pop N Squeeze
06.2016 - 07.2020
PRE NURSING -
Washburn University of Topeka
HIGH SCHOOL DIPLOMA -
Washburn Rural High School