Hi, I’m
Rikki Happs
Registered Dental Assistant
Keokuk,IA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Shipping Specialist position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
1
Certification
Work History
Community Health Centers Of Southeast IowaKeokuk, Iowa
Registered Dental Assistant
10.2022 - 08.2023
Job overview
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Typed patient data into computer system while following privacy laws and maintaining high-level accuracy.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Blessing HospitalQuincy , IL
Pharmacy Technician
02.2022 - 07.2022
Job overview
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Kircher Family DentistryKeokuk, IA
Dental Office Assistant
07.2018 - 09.2021
Job overview
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Provided excellent customer service to create positive experiences and build patient trust.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
WalgreensKeokuk, IA
Retail Pharmacy Technician
01.2018 - 07.2018
Job overview
- Entered and processed patients' prescriptions into internal system.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Keokuk High School, Keokuk, IA
High School Diploma
05.2009 - 05.2009
Skills
Patient intake procedures
undefinedCertification
RDA - Registered Dental Assistant
Timeline
Registered Dental Assistant
Community Health Centers Of Southeast Iowa
10.2022 - 08.2023
Pharmacy Technician
Blessing Hospital
02.2022 - 07.2022
Dental Office Assistant
Kircher Family Dentistry
07.2018 - 09.2021
Retail Pharmacy Technician
Walgreens
01.2018 - 07.2018
Keokuk High School
High School Diploma
05.2009 - 05.2009
RDA - Registered Dental Assistant
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