Hi, I’m
Rikki Happs
Registered Dental Assistant
Keokuk,IA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Shipping Specialist position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
1
Certification
Work History
Community Health Centers Of Southeast IowaKeokuk, Iowa
Registered Dental Assistant
10.2022 - 08.2023
Job overview
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Typed patient data into computer system while following privacy laws and maintaining high-level accuracy.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Blessing HospitalQuincy , IL
Pharmacy Technician
02.2022 - 07.2022
Job overview
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Kircher Family DentistryKeokuk, IA
Dental Office Assistant
07.2018 - 09.2021
Job overview
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Provided excellent customer service to create positive experiences and build patient trust.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
WalgreensKeokuk, IA
Retail Pharmacy Technician
01.2018 - 07.2018
Job overview
- Entered and processed patients' prescriptions into internal system.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Keokuk High SchoolKeokuk, IA
High School Diploma
05.2009 - 05.2009
Skills
Patient intake procedures
Infection control proficiency
Dental radiography
Electronic Charting
Strong manual dexterity
Patient relations
Dependable and Responsible
Excellent multitasking capability
Active Listening
Flexible and Adaptable
Written Communication
Teamwork and Collaboration
Self-Motivated
Manual and automated medication dispensing
FDA Drug Safety Guidelines
Drug inventory management
Secure storage of medications
Pharmaceutical sales and services
Intravenous admixture preparation
Confidentiality and HIPAA
Strong Computer Skills
Certification
RDA - Registered Dental Assistant
Timeline
Registered Dental Assistant
Community Health Centers Of Southeast Iowa
10.2022 - 08.2023
Pharmacy Technician
Blessing Hospital
02.2022 - 07.2022
Dental Office Assistant
Kircher Family Dentistry
07.2018 - 09.2021
Retail Pharmacy Technician
Walgreens
01.2018 - 07.2018
Keokuk High School
High School Diploma
05.2009 - 05.2009