Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rikki Joseph

Shubuta,MS

Summary

U.S Veteran, experienced in customer service, customer support and data entry, familiar with high call volume, management tasks, and deep searching for answers for customer inquiries, adaptable, professional, resilient in any work environment and able to learn fast in any field

Overview

10
10
years of professional experience

Work History

Student Office Aide

Pima Community College
Tucson, Arizona
08.2025 - 12.2025
  • Provided assistance to customers at the service desk
  • Managed incoming calls for information and assistance
  • opening and closing procedures
  • Input data accurately into company database
  • Coordinated and prioritized tasks for team efficiency
  • Guided students through website features and resources

Senior Airmen

U.S Air Force Peterson AFB
Colorado Springs, Colorado
01.2017 - 02.2022
  • led fellow airmen on daily shifts
  • performed opening and closing procedures
  • performed security and safety procedures
  • Provided assistance to customers in resolving inquiries and issues
  • Coordinated logistics for events, including scheduling and venue selection
  • program planning and overseeing
  • Input and maintained data accurately in company database systems

Call Agent

American Red Cross Blood Services
Tucson, Arizona
01.2016 - 05.2016
  • answered inbound calls
  • navigated donors to the right sites for appointments for blood drives
  • scheduled donors to donate

Education

Associate of Arts - Education

Meridian Community College
Meridian, MS
08-2026

Associate of Arts - Education

Pima Community College
Tucson, AZ

Skills

  • Customer service
  • Event planning
  • Task management
  • Data entry
  • Communication skills
  • Team collaboration
  • Conflict resolution
  • Scheduling appointments
  • Document preparation
  • Proofreading
  • Team bonding
  • Administrative support

Timeline

Student Office Aide

Pima Community College
08.2025 - 12.2025

Senior Airmen

U.S Air Force Peterson AFB
01.2017 - 02.2022

Call Agent

American Red Cross Blood Services
01.2016 - 05.2016

Associate of Arts - Education

Meridian Community College

Associate of Arts - Education

Pima Community College
Rikki Joseph