Rikki McElroy
Lucasville,OH
Summary
Accomplished Lead Slots Technician at Eldorado Scioto Downs - Caesar's Entertainment, adept in equipment repair and team leadership. Excelled in enhancing machine performance by 30% through rigorous quality control and system troubleshooting. Skilled in customer service, ensuring operational excellence and reliability in gaming technology. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
3
3
years of professional experience
Work History
Lead Slots Technician
Eldorado Scioto Downs - Caesar's Entertainment
01.2024 - Current
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Slots Technician
Eldorado Scioto Downs - Caesar's Entertainment
05.2022 - 01.2024
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Conducted routine inspections to verify compliance with gaming control.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
Security Supervisor
Eldorado Scioto Downs - Caesar's Entertainment
04.2021 - 05.2022
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
Education
Bachelor of Science - Business Management
Shawnee State University
Portsmouth, OH12.2025
Bachelor of Science - Information Technology - Cybersecurity
Capella University
Minneapolis, MN07.2025
Skills
- Equipment Repair
- Issue Analysis
- Quality Control
- Customer Service
- Component Replacement
- System Installation
- Equipment Maintenance
- System Troubleshooting
- Information tracking
- Hardware Installation
- Installation and Repair
- Tech-Savvy
Timeline
Lead Slots Technician
Eldorado Scioto Downs - Caesar's Entertainment
01.2024 - Current
Slots Technician
Eldorado Scioto Downs - Caesar's Entertainment
05.2022 - 01.2024
Security Supervisor
Eldorado Scioto Downs - Caesar's Entertainment
04.2021 - 05.2022
Bachelor of Science - Business Management
Shawnee State University
Bachelor of Science - Information Technology - Cybersecurity
Capella University
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