Rikki Ortiz
Washington Crossing,PA
Summary
Recent Political Science graduate with a minor in Rhetoric from Penn State University, currently gaining valuable experience in the legal field. Committed to pursuing a law degree to enhance legal expertise and develop a successful career as an attorney. I am eager to explore opportunities that deepen legal knowledge, refine analytical and communication skills, and contribute meaningfully in a legal environment.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Pond Lehocky Giordano, LLP
05.2024 - Current
- As a Client Service Representative, I act as a key point of contact for individuals seeking legal support, guiding them through the early stages of case evaluation. I gather and assess detailed information regarding potential legal claims, identify viable matters, and ensure clients are connected with the appropriate resources to pursue their cases effectively. With a strong understanding of legal processes and client communication, I help bridge the gap between individuals and the legal support they need, ensuring a professional, empathetic, and efficient experience
Legal Intern
Pond Lehocky Giordano, LLP
05.2023 - 08.2023
- Completed intake for potential clients seeking workers' compensation and/or social security benefits, demonstrating a thorough understanding of eligibility criteria and legal requirements.
- Scheduled and rescheduled client appointments with attorneys, efficiently managing attorney-client calendars to ensure smooth communication and timely service.
- Gathered, organized, and maintained necessary documents from clients, ensuring that all relevant information was accurately recorded and securely stored in digital and physical files.
- Conducted regular follow-ups with clients to retrieve essential information, clarify doubts, and provide updates on case progress, fostering strong client relationships and trust.
- Contributed to the firm's administrative tasks, such as answering phone calls, managing email correspondence, and assisting in the coordination of office activities.
Private Nanny
Care.com Inc
06.2022 - 08.2022
- Supervised daily activities to ensure safe and engaging environment for children.
- Developed personalized educational activities that fostered cognitive and social development.
- Communicated effectively with parents regarding children's progress and behavioral observations.
- Implemented routines that promoted healthy habits and time management skills in children.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Server
Fran’s Pub
05.2022 - 08.2022
- Managed multiple tables efficiently, coordinating orders and addressing customer needs promptly.
- Greeted and accommodated guests, building positive experience from first interaction.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Manager
OwowCow Creamery
04.2018 - 08.2020
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Managed inventory levels, optimizing stock to reduce waste and increase efficiency.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored staff on operational procedures and best practices.
Education
Bachelor of Arts - Political Science Major with a Minor in Rhetoric
Penn State University
05.2024
Bachelor of Science -
Council Rock North
06-2020
Skills
- Excellent communication skills
- Detail-oriented
- Complex problem solving
- Able to critically read and analyze academic research
- Client Relations
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Client Service Representative
Pond Lehocky Giordano, LLP
05.2024 - Current
Legal Intern
Pond Lehocky Giordano, LLP
05.2023 - 08.2023
Private Nanny
Care.com Inc
06.2022 - 08.2022
Server
Fran’s Pub
05.2022 - 08.2022
Shift Manager
OwowCow Creamery
04.2018 - 08.2020
Bachelor of Arts - Political Science Major with a Minor in Rhetoric
Penn State University
Bachelor of Science -
Council Rock North