ROBERT ROBLES
New York
Summary
Customer service representative with extensive experience in the veterinary field. Expertise in managing client communications, educating clients on services, and resolving concerns promptly. Committed to enhancing customer satisfaction and fostering lasting relationships.
Overview
2027
2027
years of professional experience
Work History
Client Service Representative
Bond Vet Cobble Hill
New York
09.2025 - Current
- Managed client communications through phone, email, and in-person interactions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Addressed client concerns promptly to enhance overall service experience.
- Educated clients on pet care services and products offered by the clinic.
Greenpoint Veterinary Care
New York, Brooklyn
11.2024 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Created detailed notes in customer profiles to keep track of conversations and requests. Personalized client experience, identifying unique needs and providing information and services to match.
- Scheduled and confirmed appointments based on customer availability.
Client Service Representative
Blue Pearl
08.2017 - 11.2024
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Delivered timely and efficient customer service support, ensuring client inquiries were resolved promptly.
- Greeted customers warmly, using positive telephone etiquette and targeted questions to identify and address issues effectively.
Client Service Representative
Encore Vet Group VERG Brooklyn
06.2022 - 09.2024
- Managed incoming calls, delivering prompt and accurate information to enhance client understanding of products and services.
- Handled sensitive client information with discretion, maintaining confidentiality and fostering client trust.
- Adapted quickly to changes in company policy or procedures, ensuring consistent service standards for client satisfaction.
Client Service Representative
Animal Medical Center (AMC)
03.2012 - 04.2017
- Coordinated appointment scheduling for new and existing clients to optimize office workflow
- Answered phone calls and routed messages to appropriate staff to enhance communication efficiency
- Managed client registration and updated medical records to ensure accurate and timely information
- Created documents using Microsoft Word and Cornerstone software
- Maintained office supply inventory and cleanliness
- Operated office machinery such as copier and fax machine.
Stock Clerk/Cashier
Deals
04.2011 - 02.2012
- Unloaded trucks and received merchandise from vendors, ensuring accurate inventory levels
- Ensured the proper quality and quantity of items upon delivery
- Inspected shelves for expired and damaged products
- Maintained cleanliness on sales floor and shelves daily, contributing to positive shopping experience
- Assisted customers in locating items
- Performed transactions at the cash register
- Welcomed customers with friendly smile and attentive demeanor, enhancing customer engagement
- Basic Computer Skills
- Ensuring smooth office operations
- Excellent time management skills
Education
General Equivalency Diploma -
Opportunities for a Better Tomorrow
Brooklyn, NYSkills
- Strong interpersonal skills
- Excellent communication skills
- Call center experience
- Customer relationship management
- Time management
LANGUAGES
English: Professional
Timeline
Client Service Representative
Bond Vet Cobble Hill
09.2025 - Current
Greenpoint Veterinary Care
11.2024 - Current
Client Service Representative
Encore Vet Group VERG Brooklyn
06.2022 - 09.2024
Client Service Representative
Blue Pearl
08.2017 - 11.2024
Client Service Representative
Animal Medical Center (AMC)
03.2012 - 04.2017
Stock Clerk/Cashier
Deals
04.2011 - 02.2012
General Equivalency Diploma -
Opportunities for a Better Tomorrow