RIKKI RALLS
WENTZVILLE,MO
Summary
Finance professional with extensive experience in revenue assurance and credit management. Proven success in enhancing financial processes and improving customer satisfaction by reducing outstanding receivables and optimizing cash flow. Strong interpersonal communication skills support effective collaboration and issue resolution.
Overview
31
31
years of professional experience
Work History
Accounts Payable/Accounts Receivable Specialist
R&R Sanitation
O'Fallon, Missouri
10.2025 - Current
- Executed daily collections of overdue accounts, boosting cash flow through effective outreach.
- Processed invoices to ensure timely vendor and supplier payments.
- Generated monthly billing statements for customers with outstanding balances.
- Collaborated with team members to resolve billing discrepancies, ensuring accurate account reconciliation.
- Liaised with vendors and customers to confirm information and address issues, strengthening relationships.
- Assisted departments in efficiently resolving invoice discrepancies.
- Updated internal systems promptly with new or modified customer information.
- Processed monthly expense reports, coding them to appropriate general ledger accounts.
- Authored a new company policy designed to effectively collect past due balances tailored to the business needs with recurring billing.
- Handled cash applications for lockbox, ACH, and credit card payments to ensure accurate recordkeeping. for both lockbox, ACH and credit card payments.
Credit Manager
United States Environmental Group
Houston, Texas
01.2011 - 01.2012
- Made credit decisions within authority, reducing approval times and enhancing workflow.
- Partnered with sales to expedite credit reviews, enhancing customer satisfaction and support.
- Negotiated payment terms with customers, securing transactions and resolving credit issues.
- Created policy documentation for credit processes, clarifying procedures and streamlining workflows.
- Coordinated credit team activities, facilitating timely and accurate file reviews.
- Managed the daily cash application process, accurately posting payment from various sources to customer accounts.
Accounts Receivable Analyst
Smith & Associates
Houston, TX
01.2008 - 01.2009
- Collected overdue payments globally, significantly improving cash flow.
- Investigated account issues and ensured accurate ledgers, supporting financial precision.
- Recorded cash receipts and resolved discrepancies, ensuring accuracy in financial records.
- Monitored credit limits and addressed concerns, fostering customer trust.
Revenue Assurance Analyst Lead
DHL Express
Houston, Texas
12.2005 - 12.2008
- Managed $70M portfolio, reduced A/R from $21M to $3M, enhancing credit standings.
- Resolved billing issues for Fortune 500 clients, enhancing customer relations and satisfaction.
- Led and trained team to increase departmental knowledge and streamline processes.
- Collaborated with sales to ensure accurate account setups aligned with contracts.
- Developed database for reporting issues, providing insights to CFO.
Accounts Receivable Clerk
DX Service Company
Houston, Texas
12.2000 - 12.2005
- Approved new account setups and determined credit limits using Dunn and Bradstreet data, facilitating informed credit decisions.
- Reviewed and managed credit limits with Financial Controller, supporting effective risk management.
- Posted cash receipts for accurate ledger updates, resolving discrepancies for financial precision.
- Collaborated with teams to resolve customer service issues, contributing to improved client satisfaction.
Collections Coordinator
BMC Software, Inc.
Houston, Texas
01.1999 - 01.2001
- Collected over $1M in a month by developing strategies to enhance payment efficiency with Fortune 500 clients.
- Managed $8M in overdue accounts, streamlined procedures to resolve complex issues and reduce lead-time.
- Analyzed contracts for accurate billing and improved database documentation for effective collection tracking.
Pay Off Specialist
GE Capital Services
St. Louis, Missouri
01.1996 - 01.1999
- Managed $4M mortgage collections, enhancing payment solutions and compliance.
- Recommended settlements to optimize financial outcomes and enhance customer satisfaction.
- Streamlined receivables processes, resulting in improved efficiency and reduced processing time.
- Adjusted departmental processes to improve operational effectiveness and team collaboration.
Education
LIBERAL ARTS - ENGLISH
University of Houston-Victoria
Victoria, TXSkills
- Cash application
- Billing analysis
- Credit management
- Compliance management
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication skills
Personal Information
Title: Accounts Receivable Analyst
Timeline
Accounts Payable/Accounts Receivable Specialist
R&R Sanitation
10.2025 - Current
Credit Manager
United States Environmental Group
01.2011 - 01.2012
Accounts Receivable Analyst
Smith & Associates
01.2008 - 01.2009
Revenue Assurance Analyst Lead
DHL Express
12.2005 - 12.2008
Accounts Receivable Clerk
DX Service Company
12.2000 - 12.2005
Collections Coordinator
BMC Software, Inc.
01.1999 - 01.2001
Pay Off Specialist
GE Capital Services
01.1996 - 01.1999
LIBERAL ARTS - ENGLISH
University of Houston-Victoria