Rikki Smead
Senior Project Manager / Account Manager
Lake Oswego,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Brings 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Dynamic AM offering experience in building partnerships, retaining key accounts, influencing decision-makers and enhancing profit channels. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
Account Manager
BrandGarden
Milwaukie, OR
02.2023 - Current
- Fosters lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Educates clients on new products or services to increase customer engagement.
- Anticipates clients' needs by staying in touch on regular basis.
- Reviews and mitigates discrepancies to increase sales, reduce costs and streamline processes.
- Coordinates with internal teams to facilitate prompt delivery of client projects.
- Recommends products to customers to encourage repeat purchases and foster customer loyalty.
- Develops and maintains strong working relationships with professionals within the industry.
- Presents professional image consistent with company's brand values.
- Selects correct products based on customer needs, product specifications and applicable regulations.
- Identifies new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stays current on company offerings and industry trends.
- Negotiates prices, terms of sales and service agreements.
- Meets with existing customers to review current services and expand sales opportunities.
- Contributes to event marketing, sales and brand promotion.
- Quotes prices, credit terms and other bid specifications.
- Builds relationships with customers and community to promote long term business growth.
- Informs customers of promotions to increase sales productivity and volume.
- Resolves order issues efficiently and enhanced customer satisfaction ratings.
Senior Project Manager
3Point Brand Management
Tigard , OR
05.2022 - 12.2022
- Maintained quality relationships with vendors to lower costs and diversify capabilities.
- Facilitated communication between internal personnel, vendors and clients for project cohesion.
- Planned, designed and scheduled phases for large projects.
- Built relationships with customers and community to promote long term business growth.
- Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
- Managed projects from procurement to commission.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Prepared and deliver customer sales quotes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Project Coordinator
Ideation Promotions And Apparel
Lake Oswego, OR
06.2021 - 05.2022
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Established rapport and engaged with clients to build lasting professional relationships.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained database and spreadsheets with accurate inventory and status.
Account Executive
Red Hills Group
Tigard , OR
04.2016 - 06.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Executed successful sales strategies to convert leads into customers.
- Presented product concepts and offerings to meet client specifications and preferences.
- Identified customer needs to achieve service levels that met and exceeded expectations.
Personal Training /Nutrition Consultant
Self-employed
Remote - All Over
01.2013 - Current
- Grows customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educates customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Designs specific workout systems for individual clients based on performance ability.
- Achieves improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Explains exercise modifications and contraindicated movements to participants with history of injury.
Salon Director
Sun Tan City
Clive, IA
08.2015 - 02.2016
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
- Scheduled employees to maintain adequate coverage during business hours.
- Introduced new methods, practices and systems to reduce turnaround time.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Consistently received positive feedback from guests on performance reviews.
Education
Bachelor of Science - Biology
University of Oregon
Eugene, OR 09.2004 - 06.2009
Skills
Project planning and development
Advanced problem solving
Project Management
Excellent Attention to Detail
Competitive sourcing
Vendor relations
Contract Negotiation
Fast Learner
Trend assessment
Team Player
Venipuncture
Infection control
Sample and specimen collection
Patient care
Certification
PT - Phlebotomy Technician
Timeline
Certified Personal Trainer
01-2026
PT - Phlebotomy Technician
12-2025
Account Manager
BrandGarden
02.2023 - Current
Senior Project Manager
3Point Brand Management
05.2022 - 12.2022
Project Coordinator
Ideation Promotions And Apparel
06.2021 - 05.2022
Account Executive
Red Hills Group
04.2016 - 06.2021
Salon Director
Sun Tan City
08.2015 - 02.2016
Personal Training /Nutrition Consultant
Self-employed
01.2013 - Current
Bachelor of Science - Biology
University of Oregon
09.2004 - 06.2009