Rikki Soaia
Salt Lake City
Summary
Resourceful Fleet Operations Manager known for high productivity and efficient task completion. Specialize in strategic planning, cost management, and compliance with safety standards. Excel in communication, leadership, and problem-solving to navigate complex challenges and drive team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fleet Operations Manager
Barco Rent-A-Truck
Salt Lake City
11.2024 - Current
- Directed daily fleet operations, managing scheduling for repairs and maintenance to minimize vehicle downtime.
- Managed fleet logistics to ensure timely availability and maintenance of vehicles.
- Monitored vehicle operation costs, focusing on fuel consumption and labor hours, to identify cost-saving opportunities.
- Negotiated with vendors to obtain competitive rates for fleet maintenance services, enhancing budget efficiency.
- Implemented procedures for tracking vehicle mileage and service records.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed invoices and billing statements for timely payments.
SERVICE WRITER / ADVISOR
SALT LAKE VALLEY CHEVROLET / BUICK GMC
SALT LAKE CITY
03.2021 - 10.2024
- Collaborated with sales teams to efficiently schedule and price vehicle repair requirements.
- Orchestrated service schedules for over 15 customers daily in a fast-paced environment.
- Produced accurate customer estimates and communicated charges, reducing customer complaints.
- Conducted research and vendor inquiries to develop precise job estimates.
- Maintained up-to-date customer account data through manual and digital processing.
- Delivered bandwidth job status reports to enhance service efficiency.
Tow Truck Driver /Guest Service Representative
SP GLOBAL Parking
Salt Lake City
06.2020 - 03.2021
- Recovered vehicles during private tows and coordinated involuntary pick-ups, supporting businesses and law enforcement in efficient operations.
- Maintained safe driving habits to ensure protection of property and public on roadways.
- Executed preventive maintenance checks and performed basic repairs on vehicles, ensuring operational readiness and safety.
- Welcomed large volumes of guests, contributing to improved customer service satisfaction.
- Fostered high levels of guest satisfaction through genuine, friendly interactions.
Education
High School Diploma -
West High School
Salt Lake City, UT06-2020
Certification in Business Office Development -
Skills
- Fleet management
- Cost tracking
- Warranty management
- Computer proficiency
- Critical thinking and problem-solving
- Effective communication
Certification
Certification in Business Office Development
Timeline
Fleet Operations Manager
Barco Rent-A-Truck
11.2024 - Current
SERVICE WRITER / ADVISOR
SALT LAKE VALLEY CHEVROLET / BUICK GMC
03.2021 - 10.2024
Tow Truck Driver /Guest Service Representative
SP GLOBAL Parking
06.2020 - 03.2021
High School Diploma -
West High School