Rikkia Mallard
Dyersburg
Summary
Results-driven professional with 5 years of progressive leadership experience at Five Below, promoted from Seasonal Sales Associate to Customer Experience Manager. Experienced in supervising teams, enforcing safety procedures, managing high-volume operations, and maintaining organized work environments. Known for strong reliability, attention to detail, and the ability to follow and enforce structured processes. Ready to transition into a hands-on production role where teamwork, consistency, and performance standards are critical.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Five Below
Dyersburg, TN
07.2025 - Current
- Lead Front-End & Customer Service Operations.
- Drive Sales & Performance Goals.
- Supervise & Develop the Team.
- Store Readiness & Operations.
- Filled in for the store manager when necessary.
- In charge of the snacks and candy section.
- Maintained the snacks and candy inventory.
Sales Support Lead
Five Below
Dyersburg, TN
01.2023 - 07.2025
- Took the lead in maintaining the sales playbook.
- Lead and supervise the team.
- Provide excellent customer service.
- Oversee daily store operations.
- Kept the store looking its best.
Sales Associate
Five Below
Dyersburg, TN
01.2022 - 01.2023
- Replenished shelves.
- Kept customer traffic flowing.
- Addressed customer needs.
- Remembered regular customers.
- Engaged with customers daily.
- Checked out customers.
- Maintaining good ratings and reviews.
Seasonal Sales Associate
Five Below
Dyersburg, TN
10.2021 - 01.2022
- Managed stock during busy hours.
- Kept customer traffic flowing.
- Remembered regular customers.
- Engaged with customers daily.
- Replenished shelves.
Education
Associate of Applied Science - General Studies
Dyersburg State Community College
Dyersburg, TN01-2026
High School - undefined
Dyersburg High School
Dyersburg, TN01-2023
BBA - Management-General
University of Tennessee At Martin
Martin, TN05-2028
Skills
- Strong physical stamina (standing, lifting, repetitive work)
- Willing to learn new skills
- Fast learner who follows instructions carefully
- Team-oriented and dependable
- Detail-focused and safety-conscious
- Comfortable working in industrial environments
- Customer empathy
- Voice of customer analysis
- Cross-functional collaboration
Certification
CPR certified
Timeline
Customer Experience Manager
Five Below
07.2025 - Current
Sales Support Lead
Five Below
01.2023 - 07.2025
Sales Associate
Five Below
01.2022 - 01.2023
Seasonal Sales Associate
Five Below
10.2021 - 01.2022
High School - undefined
Dyersburg High School
Associate of Applied Science - General Studies
Dyersburg State Community College
BBA - Management-General
University of Tennessee At Martin