RIKKIE RODRIGUEZ
Elko,NV
Summary
To pursue a career opportunities with a progressive organization where my expertise will be fully utilized, enabling me to contribute to the overall success of the organization, while affording me the opportunity for professional and personal growth.
Overview
12
12
years of professional experience
Work History
Service Manager
Wells Fargo
Elko, USA
01.2019 - 08.2024
- Lead and supervise the risk and operations of teller functions to deliver exceptional customer service, colleague experiences, and ensure completion, quality, and compliance in teller functions.
- Provide feedback, and present ideas for improving customer service.
- Perform operational and customer support tasks.
- Provide exceptional customer service, engage customers in conversations, and build relationships with them.
- Coach, motivate, and develop a diverse team of direct reports to achieve their full potential and meet established business objectives.
- Manage the schedule for the tellers.
- Mentor and guide the talent development of direct reports, and assist in hiring talent.
Personal Banker
Wells Fargo
Elko, USA
01.2017 - 01.2019
- Delivering exceptional customer service and building relationships with customer and partners
- Helping customers succeed financially by proposing appropriate products and services
- Assisting customers with basic requests such as opening accounts, completing service requests, and submitting credit applications
- Support teller line when needed
Lead Teller
Wells Fargo
Elko, USA
01.2014 - 01.2017
- Process everyday transactions while providing exceptional customer service
- Offering services that benefits the customer by providing different options that may help them succeed financially
- Provide coaching to tellers around their interactions and how they can help their customers succeed financially
- Working close with the Service Manager to complete tasks in a timely matter
Teller
Wells Fargo
Elko, USA
01.2013 - 01.2014
- Process everyday transactions while providing exceptional customer service
- Offering services that benefits the customer by providing different options that may help them succeed financially
- Maintaining a teller drawer and making sure transactions are processed correctly to insure balancing duties are completed at end of the shift
Education
High School Diploma -
Elko High School
Elko, NV05-2009
Some College (No Degree) - MAPE Program (Medical Assisting, Phlebotomy, EKG)
Great Basin College
Skills
- Leadership skills
- Customer service
- Motivational skills
- Integrity
- Professionalism
- Ability to work under pressure
- Deadline management
- Independent judgment
- Critical thinking skills
References
References available upon request.
Timeline
Service Manager
Wells Fargo
01.2019 - 08.2024
Personal Banker
Wells Fargo
01.2017 - 01.2019
Lead Teller
Wells Fargo
01.2014 - 01.2017
Teller
Wells Fargo
01.2013 - 01.2014
High School Diploma -
Elko High School
Some College (No Degree) - MAPE Program (Medical Assisting, Phlebotomy, EKG)
Great Basin College
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