Ryan Carte
Alliance
Summary
I'm a motivate self-starter that can work well alone or as part of a team. I like to challenge myself and strive to learn as much as possible form every situation and others as I have learned that every interaction positive or negative can be a valuable learning tool.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
28
28
years of professional experience
Work History
Service Manager
Ag Pro
Alliance
10.2022 - 02.2026
- Managed daily operations for service team and customer support.
- Trained staff on equipment maintenance and customer service protocols.
- Oversaw inventory management and parts ordering for efficient service delivery.
- Managed daily operations of service department for agricultural equipment.
- Ensured compliance with safety and industry standards in service operations.
- Coordinated repair schedules and service appointments for efficiency.
- Developed training materials to enhance team knowledge and skills.
- Resolved customer inquiries and complaints regarding service issues promptly.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Straight Truck Body's Production Manager
Mac Trailer
Alliance
01.2012 - 09.2022
- As the Straight Truck body's production manager I was responsible for working with inside sales department, costumers, and engineering to insure we were building truck body's per customer's requests and specifications.
- I would work with the purchasing department to secure materials needed for inventory management.
- Waste reduction audits and maintain WIP reports to insure the flow of product was running efficiently to improve lead times and to reduce costs.
- I would also work with new employees to help mentor there successful transition into the company.
- I was also responsible for helping to maintain a safe work environment according to OSHA protocol by practicing good work habits that would reduce the risk of injuries to employees.
- As the production manager I would also improve the success of the department by analyzing the flow of production and introduce more efficient methods or the integration of technology that was beneficial and helped streamline the production process to reduce cost and increase profits.
Service Manager
Mac Trailer
Alliance
04.2010 - 01.2012
- As the Service Manager my daily responsibility's included working with customers to to maintain and service or repair semi-truck trailer body's and tank trailers.
- As part of my job I would schedule and assign work load to employees based on their skill set and experience and make sure that jobs were being completed safely and to company standards.
- I also had to maintain safety standards set forth by OSHA and ODOT to insure that employees maintained a safe working environment so they could safely and successfully complete assignments according to schedule with minimal cost.
- I would also track and maintain inventory through audits and create WIP reports to insure the supply chain was controlled to maintain and guarantee lead times.
Welder/Fabricator(Straight Truck Body's)
Mac Trailer
Alliance
06.2007 - 04.2010
- My duties included working as part of a team to read blueprints and fabricate parts made of steel and aluminum to be mig welders according to company standards and customer specifications.
- My final job title was Straight Truck Body's department supervisor where my duties included insuring jobs were being completed according to company standards and adhering to OSHA safety standards.
- Also scheduling and assigning job to make sure that jobs were being completed without incident and continuing to improve efficiency to reduce costs.
Welder/Fabricator
Trailstar Int.
Alliance
11.2003 - 06.2007
- I work as part of a team to to build semi-truck trailer body's to customer specifications.
- My duties included reading blueprints and fabricating steel and aluminum parts to be mig welded according to company protocol.
- My final duty's and job title was that of a "floater" that would work with all departments within the company to insure schedules and standards were being meet.
Airborne Infantryman
U.S. Army
Ft. Bragg
10.1997 - 08.2003
- I was a Airborne Infantryman with two combat deployments as Part of Operation Allied Force in Kosovo Apr. 99 and part of Operation Enduring Freedom Oct. 01.
- I achieved the rank of E-5(Sargent)
Education
Engineering Core Courses, Intro. to engineering, Essential Mathematics, Physics, Chemistry
Fayetteville State University
Fayetteville, N.C.Team building Dynamics, Instructional Design for the Trainer, Training and Development Capstone
Stark State College
North Canton, OH.Skills
- Leadership Skills
- Communication Skills
- People Skills
- Collaboration talent
- Problem-solving abilities
- Organizational know-how
- Computer proficiency
Timeline
Service Manager
Ag Pro
10.2022 - 02.2026
Straight Truck Body's Production Manager
Mac Trailer
01.2012 - 09.2022
Service Manager
Mac Trailer
04.2010 - 01.2012
Welder/Fabricator(Straight Truck Body's)
Mac Trailer
06.2007 - 04.2010
Welder/Fabricator
Trailstar Int.
11.2003 - 06.2007
Airborne Infantryman
U.S. Army
10.1997 - 08.2003
Engineering Core Courses, Intro. to engineering, Essential Mathematics, Physics, Chemistry
Fayetteville State University
Team building Dynamics, Instructional Design for the Trainer, Training and Development Capstone
Stark State College