Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rikkita Sherman

Garland,TX

Summary

Dynamic professional skilled in coordinating logistical operations. Dependable and adaptable to changing demands, with strong problem-solving skills, a commitment to continuous learning, and exceptional communication abilities that contribute to organizational growth and success.


Overview

11
11
years of professional experience

Work History

Dispatch Coordinator

Tanager Inc.
09.2021 - Current
  • Coordinated and scheduled technicians to complete assigned work orders for Marriott Hotels & Resorts.
  • Documented the dispatch results, customer interactions, and post-deployment notes.
  • Maintained accurate records of deliveries, and work orders using the Property Management System.
  • Provided verbal and written communication to the hotels outlining the expectations for the scheduled visit.
  • Monitored the status of deliveries in progress and maintained contact with routes delayed outside their delivery window.
  • Tracked shipments using FedEx, UPS, and other internal tracking systems.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Coordinated with Delivery Service Providers (DSPs) to investigate shipping discrepancies.
  • Communicated with the hotel's Point of Contact (POC) to confirm availability, addresses, and contact information.
  • Reviewed submissions in Smartsheet to confirm critical information that's required before releasing the technician from the assigned Marriott Hotel.
  • Reduced delays with proactive monitoring.
  • Rescheduled technicians as needed.
  • Consistently adopted a proactive approach to identify potential issues.
  • Represented the organization’s brand with integrity, professionalism, and honesty.

Customer Service Representative

National Notary Association
12.2017 - 07.2021
  • Responded to incoming calls regarding product inquiries, billing questions and other concerns in a fast paced environment.
  • Provided customers with effective resolutions to ensure continued loyalty.
  • Empathized with customers and provided a one call resolution for all internal service center escalation calls.
  • Handled difficult customer in a courteous and professional manner.
  • Monitored and reported business trends for process improvements.
  • Maintained the daily sales requirements by upselling and cross-selling products.
  • Professionally built a rapport with customers.
  • Resolved product and service issues through efficient resolution.
  • Processed payments using the order management system.
  • Tracked shipments and resolved shipping disputes.
  • Stated the company's return policy for all merchandise purchased.
  • Emailed order confirmations.
  • Researched and resolved all order related issues, complaints and concerns regarding missing packages.
  • Navigated multiple computer systems and applications to research and find additional resources and information.
  • Prioritized all tasks, while working independently.
  • Created support tickets and documented all interactions into Jira/Confluence.

Dispatch Associate

NCR Corporate Headquarters
05.2014 - 06.2017
  • Primary contact for dispatching NCR technicians to restaurants to resolve operational issues affecting NCR integrated services.
  • Answered incoming phone calls, and emails to receive and process work orders, inquiries, and requests regarding deliveries and dispatch services.
  • Monitored the progress of drivers and shipments, ensuring that they adhere to delivery schedules and deadlines.
  • Supplied drivers with essential details, including addresses, delivery instructions, and current traffic or weather conditions.
  • Coordinated schedules for optimal coverage of daily workload.
  • Monitored the dispatch dashboard and developed strategies to address active work orders.
  • Tracked deliveries using the appropriate resources.
  • Enhanced customer satisfaction through timely communication and proactive problem solving.
  • Handled escalated customer inquiries professionally, resolving issues promptly while upholding the company's reputation for exceptional service standards.

Education

Bachelor of Science - Business Administration And Management

WGU University
11-2025

High School Diploma -

T. Davis Independent School
06.2009

Skills

  • Logistics
  • Excellent communication
  • Interpersonal skills
  • Proactive
  • Team-Player
  • PMS -Property Management Systems
  • DSP-Delivery Service Providers
  • Shipment Monitoring
  • Organization
  • Excels in adapting to fast-paced environments
  • Adaptability
  • Technological skills
  • Decision-making

Timeline

Dispatch Coordinator

Tanager Inc.
09.2021 - Current

Customer Service Representative

National Notary Association
12.2017 - 07.2021

Dispatch Associate

NCR Corporate Headquarters
05.2014 - 06.2017

High School Diploma -

T. Davis Independent School

Bachelor of Science - Business Administration And Management

WGU University

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