Overview
Work History
Education
Skills
Languages
Timeline
Generic

Riky Linares

Orlando,FL

Overview

31
31
years of professional experience

Work History

Account Manager

Townepark LCC
Orlando, FL
01.2023 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.

Bilingual Customer Service Supervisor

ABM Industries
Orlando, FL
01.2018 - 01.2023
  • Supervised and coordinated activities of customer service representatives to ensure quality service delivery.
  • Trained, mentored and coached new customer service reps on company policies, procedures and best practices.
  • Monitored customer interactions to ensure compliance with established standards for quality assurance.
  • Developed strategies to improve customer service processes and increase efficiency.
  • Analyzed customer feedback data to identify areas of improvement in customer experience.
  • Collaborated with cross-functional teams to develop initiatives that drive customer satisfaction.

Leasing Supervisor

u-hual
Orlando, FL
02.2013 - 02.2018
  • Developed, implemented and monitored leasing standards and procedures.
  • Provided training and guidance to new staff members on leasing policies and practices.
  • Analyzed rental market trends to recommend pricing strategies for vacant units.
  • Prepared monthly reports of occupancy levels, rent rolls and delinquency rates.
  • Ensured compliance with all federal, state and local housing laws and regulations.
  • Conducted periodic inspections of properties to ensure quality standards were met.

Lead CSR

Delta Airlines Global Services
Orlando, FL
03.1999 - 12.2012
  • Provided expert customer service and support to customers, including troubleshooting technical issues.
  • Maintained accurate records of customer interactions and transactions.
  • Assisted in the development and implementation of customer service policies and procedures.
  • Created reports on customer satisfaction surveys, feedback forms, and other data collection methods.
  • Trained new customer service representatives on company policies and procedures.
  • Handled escalated customer complaints with professionalism and empathy.

88M Motor Transport Operator

Untied States Army
Atlanta, GA
07.1993 - 11.1998
  • Maintained up-to-date records of vehicle maintenance and repair logs.
  • Conducted pre-trip inspections to ensure vehicles were safe for operation.
  • Loaded and unloaded cargo in accordance with safety regulations.
  • Operated heavy and light wheeled vehicles in a variety of terrains.
  • Performed minor repairs on vehicles, such as changing tires or oil filters.
  • Transported personnel, supplies, and equipment within designated areas.

Education

High School Diploma -

Colonial High School
Orlando, FL
05-1990

Skills

  • Business Development
  • Account Management
  • Client Relationship Management
  • Report Writing
  • Complaint Management
  • Team Training

Languages

Spanish
Professional

Timeline

Account Manager

Townepark LCC
01.2023 - Current

Bilingual Customer Service Supervisor

ABM Industries
01.2018 - 01.2023

Leasing Supervisor

u-hual
02.2013 - 02.2018

Lead CSR

Delta Airlines Global Services
03.1999 - 12.2012

88M Motor Transport Operator

Untied States Army
07.1993 - 11.1998

High School Diploma -

Colonial High School

Similar Profiles

CREATE PROFILE
Riky Linares