Rikyah Hicks
Clinton,MD
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Server/Bartender
X-Golf Nationals Park
Washington, District of Columbia
02.2025 - Current
- Provided exceptional customer service in a fast-paced sports entertainment environment.
- Managed food and beverage orders using point-of-sale systems efficiently.
- Assisted in maintaining cleanliness and organization of dining areas throughout shifts.
- Trained new servers on menu items, service standards, and operational procedures.
- Processed payments accurately while handling cash and credit transactions securely.
- Resolved customer complaints swiftly to maintain a positive atmosphere for guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
Cashier/Sales Associate/Inventory & Stock Manager
Bath & Body Works
Hyattsville, Maryland
10.2019 - Current
- Assisted customers with product selection and provided product information.
- Processed customer transactions efficiently and accurately at a retail store.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Trained new cashiers on company policies, systems, and customer service standards.
- Addressed customer inquiries and resolved concerns to ensure satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Front Desk Agent
Extended Stay America
Germantown, MD
05.2022 - 02.2023
- Greeted guests warmly and managed check-in and check-out procedures.
- Answered phone inquiries and provided information on hotel services and amenities.
- Knowledge of hotel POS sys
- Resolved guest complaints promptly to ensure customer satisfaction and comfort.
- Maintained cleanliness and organization of the front desk area for a welcoming atmosphere.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Processed payments accurately and handled cash transactions securely at the front desk.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
Cashier
Taco Bell
Germantown, MD
06.2019 - 03.2020
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints, all while providing good customer service and taking customers orders.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answered customers' questions, and provided information on procedures or policies.
- Assisted with duties in the store for the customer, such as making drinks or bagging and carrying out customers orders behind the counter or in drive thru.
- Answered questions regarding the store and its merchandise.
- Keep main areas of the store clean such as the outside front of the store, the main sitting area including wiping down of tables/trays, behind the counter/kitchen area, and commode areas.
- Made sure inventory such as utensils and condiments stayed restocked ready for customer usage.
Server
Asbury Methodist Village
Gaithersburg, MD
08.2016 - 07.2017
- Monitor food distribution, ensuring that meals are delivered to the correct recipients
- Clean or sterilize kitchen utensils and equipment
- Load trays with accessories such as eating utensils, napkins, or condiments
- Take food orders and relay orders to kitchen
- Stock service stations with items such as ice, napkins, or straws
- Remove plates and return to kitchen after meals are finished
- Carry food, silverware, or linen on trays
- Total checks, present them to customers
- Place food servings on plates or trays according to orders
- Receive payment by cash, check, credit cards, vouchers
Child Care Assistant
Little Loves Daycare
Germantown, MD
03.2014 - 05.2016
- Maintain safe play environment
- Dressed children and changed diapers to maintain hygiene and comfort
- Observe and monitor children’s play activities
- Communicated with parents or guardians about daily activities to foster collaboration and support
- Assist in preparing food and serving meals and refreshments to children
- Read to children and teach them simple painting, drawing, and coloring
- Supervised children during rest periods to ensure a calming environment
- Discipline children and recommend or initiate other measures to control behavior
- Organized and participated in recreational activities and outings to promote engagement and social skills
- Help children with homework and school work
- Place or hoist children into baths or pools
Education
Bachelor of Communications -
Bowie State University
Bowie, MD12-2026
High School Diploma -
Clarksburg High School
Clarksburg, MD06-2017
Skills
- Order processing
- Payment processing
- Customer service
- Menu knowledge
- Time management
- Stock management
- Organization
- Adaptability
- Leadership
- Management
- Effective communication
- Interpersonal
- Communication
Awards
Keese School Foundation Scholarship Award
Timeline
Server/Bartender
X-Golf Nationals Park
02.2025 - Current
Front Desk Agent
Extended Stay America
05.2022 - 02.2023
Cashier/Sales Associate/Inventory & Stock Manager
Bath & Body Works
10.2019 - Current
Cashier
Taco Bell
06.2019 - 03.2020
Server
Asbury Methodist Village
08.2016 - 07.2017
Child Care Assistant
Little Loves Daycare
03.2014 - 05.2016
Bachelor of Communications -
Bowie State University
High School Diploma -
Clarksburg High School