Rilah DeLua
North Richland Hills,TX
Summary
Developed adaptability and customer service skills in hospitality and retail environments, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to limit customer frustration and enhance overall satisfaction. Seeking to transition into new work, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
Sales Associate
Fossil Store
09.2024 - 03.2025
- Prepared merchandise for sales floor by pricing or tagging.
- Managed sales, returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and new items.
Retail Worker
Kohl's
11.2022 - 07.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Scanned items, applied discounts, promoted charge cards/rewards programs and printed receipts to ring up customers.
- Maintained clean, suitable fitting rooms.
- Handled Amazon returns.
Hostess
Niki's Italian Bistro
09.2021 - 04.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Premier High School
Lubbock, TX05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Goal oriented
- Service oriented
Timeline
Sales Associate
Fossil Store
09.2024 - 03.2025
Retail Worker
Kohl's
11.2022 - 07.2023
Hostess
Niki's Italian Bistro
09.2021 - 04.2022
High School Diploma -
Premier High School
Similar Profiles
Alessia IerfinoAlessia Ierfino
Third Key Holder at Fossil StoreThird Key Holder at Fossil Store
Zeshwin Mohamed Zakheer HussainZeshwin Mohamed Zakheer Hussain
Sales Associate at Fossil StoreSales Associate at Fossil Store
Janeka RansomJaneka Ransom
Sales Associate at Fossil Outlet StoreSales Associate at Fossil Outlet Store