Riley Jordan

Supervised team of 13 members to confirm compliance with set procedures and quality requirements.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.

• Produced over 100 multi-source intelligence reports and products for different agency customers.
• Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
• Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
• Coordinated with other intelligence agencies to share information and resources.

• Supervised over 60 rooms, consisting of over 100 tenants with staff of three employees.
• Conducted regular property inspections to identify potential issues and address them proactively.
• Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
• Enforced safety protocols throughout buildings consistently resulting in reduced incidents and accidents.