Summary
Overview
Work History
Education
Skills
Timeline
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Riley Andreana

Atlanta,GA

Summary

Dynamic professional with extensive experience at Delta Air Lines, excelling in ramp service and customer relations. Proven ability to enhance safety compliance and streamline operations, resulting in reduced damage claims. Strong leadership and problem-solving skills foster team productivity and elevate passenger satisfaction in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Ramp Agent

Delta Air Lines, Inc
05.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.

Cabin Service Agent

Delta Air Lines, Inc
07.2022 - 05.2023
  • Prepared detailed reports on completed work tasks for accurate record-keeping purposes within established timelines.
  • Received specialized training in biohazard containment procedures to ensure proper handling of hazardous waste materials found onboard aircrafts safely.
  • Enhanced passenger experience by providing exceptional customer service during boarding and deplaning processes.
  • Promoted airline brand loyalty by delivering excellent customer service to all passengers consistently.
  • Supported efficient boarding procedures by managing passenger flow at gates, verifying documents, and assisting with seating assignments as needed.

Dunkins Donuts Supervisor

The Grove
01.2012 - 01.2023
  • Ensured smooth workflow and timely task completion through effective oversight of daily operations.
  • Applied leadership skills to enhance team efficiency and optimize workflows.
  • Boosted customer satisfaction by responding promptly to inquiries and addressing concerns.
  • Increased team productivity by implementing efficient workflows and establishing clear expectations for staff..

Education

High School Diploma -

Benjamin E. Mays High School
Atlanta, Ga

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Customer service
  • Safety procedures compliance
  • Baggage handling
  • Team leadership

Timeline

Ramp Agent

Delta Air Lines, Inc
05.2024 - Current

Cabin Service Agent

Delta Air Lines, Inc
07.2022 - 05.2023

Dunkins Donuts Supervisor

The Grove
01.2012 - 01.2023

High School Diploma -

Benjamin E. Mays High School

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