RILEY BAIRD
Rock Hill,SC
Summary
Instrumental and creative producer offering experience in course development, integration, optimization within the workplace. Personable, Positive mentality, and proactive. Adds value to any organization in need of collaboration, multi-tasking abilities, and interpersonal skills that maximize effectiveness and achieve success.
Overview
5
5
years of professional experience
Work History
Instructional Technology Specialist
Southeastern University
Lakeland, FL
12.2022 - Current
- Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements.
- Developed curriculum and learning materials to increase comprehension.
- Developed, deployed and maintained robust training programs accomplishing department and facility goals.
- Evaluated course performance to determine areas in need of improvement.
- Implemented employee training programs to improve performance and productivity.
- Developed and improved curricula, course formats and lesson presentations for diverse topics.
- Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.
Learner Experience Specialist
Southeast University
Lakeland, FL
06.2022 - 12.2022
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Devised processes for using research data to identify and capitalize on advertising opportunities.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Conveyed customer needs and preferences to design and production departments.
Sales Representative
Best Choice Roofing
05.2021 - 12.2021
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Greeted and assisted customers to foster positive experiences.
- Improved overall customer purchasing experiences to promote steady revenue.
- Created successful strategies to develop and expand customer sales.
Direct Sales Representative Spectrum
Spectrum
Tampa, FL
11.2021 - 05.2022
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Visited potential and current customers at personal and business locations to promote products.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Replenished and arranged items to maintain appearance.
Lawn Spray Technician
Morgan Pest Management Inc
Lakeland, FL
06.2021 - 12.2021
- Answered customer questions regarding care and general knowledge of landscape.
- Started motors and used sprayer agitators, pumps and portable spray equipment.
- Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
- Applied pesticides and other chemicals to prevent growth of weeds and eliminate bugs and other pests.
- Identified and diagnosed insect, weed and fungus conditions and pest-prone areas.
- Cleaned and serviced machinery to verify operating efficiency using appropriate fluids and tools.
- Mixed chemicals and fertilizers according to manufacturer instructions and safety standard to protect people, pests and vegetation from harm.
Cashier Assistant
Costco Wholesale
Brandon, FL
03.2020 - 08.2020
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
- Offered customers carry-out service at completion of transaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Interacted politely with customers to promote quality service during checkout.
- Processed returned merchandise by strictly following store return and exchange procedures.
Barista
Concord Coffee
Lakeland, FL
11.2019 - 03.2020
- Stocked customer service stations with paper products or beverage preparation items.
- Prepared and served hot or cold beverages.
- Memorized official and off-menu coffee and tea preparations.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Input orders into point of sale system and handled customer payments.
- Wrapped, labeled and dated food items for sale.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Bachelor of Science - Organizational Leadership
Southeastern University
Lakeland, FL08.2024
Skills
- 2 Years experience with HTML
- 2 Years experience with CSS
- 2 Years experience with JavaScript
- 2 Years experience with PowerBI
- AI software integration experience
- Course Development Experience
- Team Member Development
- Critical Thinking
- Good Work Ethic
- Reliable & Trustworthy
- People Skills
- Customer Relationship Management
- HTML coding
- Data Management
- Attention to details
- Self-starter/Motivated
- Organizational Skills
- Computer Skills
Timeline
Instructional Technology Specialist
Southeastern University
12.2022 - Current
Learner Experience Specialist
Southeast University
06.2022 - 12.2022
Direct Sales Representative Spectrum
Spectrum
11.2021 - 05.2022
Lawn Spray Technician
Morgan Pest Management Inc
06.2021 - 12.2021
Sales Representative
Best Choice Roofing
05.2021 - 12.2021
Cashier Assistant
Costco Wholesale
03.2020 - 08.2020
Barista
Concord Coffee
11.2019 - 03.2020
Bachelor of Science - Organizational Leadership
Southeastern University
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