Riley Benham
New Braunfels,TX
Summary
Enthusiastic tour guide and trainer with passion for cultivating unforgettable experiences. Background in theatre, with excellent organizational and public speaking skills. Skilled storyteller and a passion for assisting customers.
Overview
7
7
years of professional experience
Work History
Tour Guide Team Lead
Natural Bridge Caverns
11.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Created, facilitated and Participated in cross-functional team-building activities. Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Office Administrator
Inland Title of Texas, LLC
01.2021 - 03.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Jack of All Trades
Pink Elephant, LLC
03.2017 - 12.2021
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Helped customers complete purchases, locate items, and join consignment programs
Education
Bachelor of Arts - Theatre
Texas State University
San Marcos, TX05.2026
High School Diploma -
Canyon Lake High School
Fischer, TX05.2022
Skills
- Creative Solutions
- Public Speaking
- Customer Engagement
- Emergency Response
- Group Management
- Inbound Phone Call Handling
- Time Management
Timeline
Tour Guide Team Lead
Natural Bridge Caverns
11.2022 - Current
Office Administrator
Inland Title of Texas, LLC
01.2021 - 03.2022
Jack of All Trades
Pink Elephant, LLC
03.2017 - 12.2021
Bachelor of Arts - Theatre
Texas State University
High School Diploma -
Canyon Lake High School