Courtney Brown
Summary
With a proven track record at Chukka Caribbean Adventures, I excel in delivering high-quality, engaging tours, showcasing exceptional communication and public speaking skills. My background in carpentry at Quality Plus Construction enhances my problem-solving abilities, ensuring guest satisfaction and safety. Achievements include innovative tour strategies and precision in complex carpentry projects, reflecting a blend of creativity and technical expertise.
Tourism professional with background in providing enriching experiences to visitors. Expertise in delivering insightful tours and fostering welcoming atmosphere. Strong focus on teamwork and achieving exceptional visitor satisfaction, adaptable to changing schedules and group dynamics. Skills include effective communication, in-depth historical knowledge, and customer engagement.
Knowledgeable [Desired Position] with solid foundation in guiding diverse groups through various attractions and sites. Proven ability to create engaging and informative experiences, coupled with deep understanding of local history and culture. Demonstrated excellence in communication and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tour Guide Supervisor Lead
Chukka Caribbean Adventures
11.2019 - 11.2024
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Guided groups of up to [Number] people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Carpenter
Quality Plus Construction Company Limited
04.2016 - 10.2019
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
- Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Installed insulation, trim and other finishing touches.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Specialized in foundations, framing and finish carpentry.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned and executed work with proper tools and materials to maximize productivity.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Measured, drilled and sawed materials to perform successful home improvements.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Read and interpreted blueprints to follow specifications of projects.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Measured materials to determine sizes and quantity required for construction project.
- Read and interpreted blueprints and construction documents to determine project directives.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Repaired damaged doors, windows and other structures.
- Built and hung custom doors and frames.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Education
GED -
Windsor CT Adult Education
Windsor, CT04-2025
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Safety consciousness
- Creative solutions
- Humor and wit
- Guest relations
Certification
- [Name of Certification] [Issuing Organization] [Year Month]Certificate of Participation
- Tourist Board
- 2019
- [Area of certification] Motorized Guide Training
Timeline
Tour Guide Supervisor Lead
Chukka Caribbean Adventures
11.2019 - 11.2024
Carpenter
Quality Plus Construction Company Limited
04.2016 - 10.2019
- [Name of Certification] [Issuing Organization] [Year Month]Certificate of Participation
- Tourist Board
- 2019
- [Area of certification] Motorized Guide Training
GED -
Windsor CT Adult Education
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